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Modern and cozy-1Bedroom 1Bathroom-Azca

6.4 / 10

Average(14 Ratings)

$$$$

Apartment in Madrid

2 guests · 1 bedroom · 1 bath

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more

Location

city location on map

Reviews

1 / 10

Unclean on arrival, blocked shower, inadequate hot water — left after one night

Location was great for access to the Bernabau stadium . We had a late flight in arrived shortly after 2330 the staff were waiting for us albeit we were quoted additional fees for the service.

Checked in late on 10 March at approximately 23:40. Upon arrival, the apartment had clearly not been properly cleaned: the floor was covered in hair and dust, the skirting boards were dirty, the rug had not been hoovered, and there was grime under it. I immediately notified Minty Stay via WhatsApp with video evidence. They acknowledged the clean had been done "quickly" and offered a follow-up clean the next morning. The following morning, the shower drain was completely blocked, flooding the bathroom floor during use. The electric water heater (50-litre capacity) provided approximately three minutes of hot water per person — insufficient for two adults to shower without a one and half-to-two-hour wait between each use. This was never disclosed in the listing. When I requested a refund and advised I would be checking out to find alternative accommodation, this was refused. Minty Stay's position was that because a technician attended later that day and resolved the drain issue, no compensation was owed. They offered to send a clean team but they never came. I had already lost a morning of my trip waiting to shower and for a resolution with the blocked shower drain, and had been expected to occupy an unhygienic apartment overnight. I raised the matter with Booking.com and my bank. The communication from Minty Stay throughout was polite but ultimately unhelpful — apologetic in tone but unwilling to offer any meaningful resolution. Pros: Convenient location. Check-in staff were friendly in person. Cons: Poor cleaning standards, plumbing issues, undisclosed hot water limitations, refund refused.

4 / 10

Good location but uncomfortable bed

Nice little apartment close to the metro, train and the Bernabéu.

The bed and pillows were very uncomfortable. We couldn’t sleep properly in the time we stay impacting our overall health. If it’s a short weekend i guess it’s manageable but 15 days was so bad.

8 / 10

Buena descripción

Alojamiento full remodelado y moderno

5 / 10

Muy moderno, pero el agua caliente dura 5 minutos

El alojamiento es muy cómodo, moderno, completo, limpio y adecuado. Tiene todo lo necesario para una estadía, incluyendo toallas, shampoo, jabón, sábanas, productos de limpieza para los platos, etc. El personal es muy amable y atento, y responde rápidamente el WhatsApp.

El agua caliente para ducharse no dura más de 5 minutos. Por más que todo lo demás haya estado perfecto, esto no es aceptable. Llegué tarde a la noche, después de mi vuelo, y no pude darme una ducha decente, ya se me quedé sin agua caliente. Lo que más me molestó es que no avisaron de esto, para poder planificar la ducha adecuadamente. Dado que era un día bastante frio, me podría haber enfermado. Dos personas no se pueden duchar, ya que el tanque tarda más de 2 horas en recalentar. Por otro lado, el alejamiento provee un teléfono de emergencia que no tiene WhatsApp para llamar, y siendo uno turista generalmente no tiene linea telefónica para hacer llamadas, haciendo imposible comunicarse por esa vía. Afortunadamente responden rápido el mensaje de Wsp.

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Modern and cozy-1Bedroom 1Bathroom-Azca

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Don't miss out! Price and availability may change

6.4 / 10

Average(14 Ratings)

Apartment in Madrid

2 guests · 1 bedroom · 1 bath

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning, Accessible by lift and more

About this apartment rental

Comfortable Living Space

Amenities

Free WiFi/internet

Air conditioning

Non-smoking

WiFi/Internet

Accessible by lift

Map of Madrid

city location on map

Ratings and reviews

6.4 / 10

Average(14 Ratings)

100% verified reviews

8 / 10Excellent·Mar 2025

Alojamiento full remodelado y moderno

5 / 10·Mar 2025

El alojamiento es muy cómodo, moderno, completo, limpio y adecuado. Tiene todo lo necesario para una estadía, incluyendo toallas, shampoo, jabón, sábanas, productos de limpieza para los platos, etc. El personal es muy amable y atento, y responde rápidamente el WhatsApp.

El agua caliente para ducharse no dura más de 5 minutos. Por más que todo lo demás haya estado perfecto, esto no es aceptable. Llegué tarde a la noche, después de mi vuelo, y no pude darme una ducha decente, ya se me quedé sin agua caliente. Lo que más me molestó es que no avisaron de esto, para poder planificar la ducha adecuadamente. Dado que era un día bastante frio, me podría haber enfermado. Dos personas no se pueden duchar, ya que el tanque tarda más de 2 horas en recalentar. Por otro lado, el alejamiento provee un teléfono de emergencia que no tiene WhatsApp para llamar, y siendo uno turista generalmente no tiene linea telefónica para hacer llamadas, haciendo imposible comunicarse por esa vía. Afortunadamente responden rápido el mensaje de Wsp.

$$$$

FAQs

Is parking included with this apartment?

Parking is not specified as an available amenity at Modern and cozy-1Bedroom 1Bathroom-Azca. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is Modern and cozy-1Bedroom 1Bathroom-Azca pet friendly?

Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Modern and cozy-1Bedroom 1Bathroom-Azca?

We found 5 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, wifi/internet, and accessible by lift.

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