Unfortunately, I cannot identify anything positive about the overall experience that outweighs the serious accessibility problems, difficulties entering the accommodation and subsequent treatment I received from the property owner.
A deeply disappointing experience, particularly as a guest with a serious mobility disability.
On arrival, the elevator was out of service, despite the check-in instructions showing it being used. We had received no advance warning, and I had to struggle upstairs with luggage despite having undergone multiple surgeries for severe leg and ankle injuries.
Accessing the property was unnecessarily difficult. We were given approximately 6–7 keys for three separate doors, struggled with the apartment entrance and received no timely assistance.
During the night, I woke with an intensely itchy skin reaction on my foot that disrupted my sleep. I subsequently developed further itchy, swollen marks behind my ear, on my arm, back and leg — five affected areas altogether. I contacted a pharmacist and documented the reactions with photographs. Although the precise cause has not been established, their appearance during and shortly after this stay was extremely concerning.
The owner’s conduct when I raised these issues was particularly upsetting. They threatened to involve their lawyer if I continued complaining, questioned my common sense and described my complaints as a waste of time.
They subsequently asked for my IBAN to arrange a refund, refused my request to confirm the refund through Booking.com, and later demanded an official letter from my lawyer.
I have documented the correspondence and submitted a formal complaint to Booking.com, which I was informed had been escalated to senior management.
The lack of accessibility information, difficulties obtaining assistance and the way my concerns were handled made this a deeply unpleasant stay. I would not recommend this accommodation to guests with mobility difficulties.
7 / 10
Handy location, fine for a night
A great location, within walking distance of the main station. Self check-in was useful, as I arrived late. The apartment is fairly basic but did the job for a one-night stay.
The apartment wasn’t clearly marked. I had to rewatch the video instructions to work out which one was mine, which wasn’t ideal. The soundproofing is poor: I could hear my neighbours even though they weren’t particularly loud.
3 / 10
Beautiful city, but disappointing accommodation
Bergamo is a beautiful city, but unfortunately the accommodation did not meet our expectations. We had to sleep on an old sofa bed, which I find unacceptable when booking a room. Guests should have a proper and comfortable bed for a good night's sleep. I also found the check-out time of 10:00 a.m. too early. These points made our stay much less comfortable than expected.
A great location, within walking distance of the main station. Self check-in was useful, as I arrived late. The apartment is fairly basic but did the job for a one-night stay.
The apartment wasn’t clearly marked. I had to rewatch the video instructions to work out which one was mine, which wasn’t ideal. The soundproofing is poor: I could hear my neighbours even though they weren’t particularly loud.
8 / 10Excellent·Oct 2026
Es amplio, equipado con buen gusto y moderno. Nos resultó muy conveniente que tuviera Lavarropas y tender
La cama no era cómoda
10 / 10Outstanding·Aug 2026
Blisko wszędzie , to samo centrum miasta , autobus z lotniska ma przystanek 250 m od apartamentu . Jest pralka , zmywarka żelazko . Wszystko , co potrzeba . Niedaleko są sklepy oraz restauracje . Stacja kolejowa 5 min od mieszkania , co ułatwia wycieczki w góry i nie tylko .
5 / 10·Jan 2026
Lokalizacja
Było zimno nie było Kołder byłam tylko prześcieradło i Kapa Gospodarz nieprzychylny ,słaba komunikacja z właścicielem
Parking is not specified as an available amenity at P&P House 38 Mono. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is P&P House 38 Mono pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at P&P House 38 Mono?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
Map of Bergamo
Ratings and reviews
8.7 / 10
Excellent(219 Ratings)
100% verified reviews
7 / 10Good·Oct 2026
A great location, within walking distance of the main station. Self check-in was useful, as I arrived late. The apartment is fairly basic but did the job for a one-night stay.
The apartment wasn’t clearly marked. I had to rewatch the video instructions to work out which one was mine, which wasn’t ideal. The soundproofing is poor: I could hear my neighbours even though they weren’t particularly loud.
8 / 10Excellent·Oct 2026
Es amplio, equipado con buen gusto y moderno. Nos resultó muy conveniente que tuviera Lavarropas y tender
La cama no era cómoda
10 / 10Outstanding·Aug 2026
Blisko wszędzie , to samo centrum miasta , autobus z lotniska ma przystanek 250 m od apartamentu . Jest pralka , zmywarka żelazko . Wszystko , co potrzeba . Niedaleko są sklepy oraz restauracje . Stacja kolejowa 5 min od mieszkania , co ułatwia wycieczki w góry i nie tylko .
5 / 10·Jan 2026
Lokalizacja
Było zimno nie było Kołder byłam tylko prześcieradło i Kapa Gospodarz nieprzychylny ,słaba komunikacja z właścicielem
$$$$
Top rated by guests
8.7Excellent
(219 Ratings)
"Everything. It was extremely comfortable and beautiful."
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Bergamo
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at P&P House 38 Mono. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is P&P House 38 Mono pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at P&P House 38 Mono?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
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