DoubleTree by Hilton Winston Salem - University

Staff clean rooms

The staff at the front desk were friendly and supportive. However, the place looks like it's been neglected and there was construction repair going on in the front of the hotel overhang. It looks like a truck or tractor trailer that was too high hit the bottom of the overhang in front of the hotel and it looks like it is collapsing. That's the first thing you see when driving onto the facility which is an eyesore. The hotel luggage carriers were filthy and looked like they were never cleaned. Checking in at the front desk took a long time as their computer system froze up during check in. The room itself looks like it needs some updating and a deep cleaning. The phone in the room did not work at all not even a dial tone. I complained to the front desk by calling them on my cell phone and they said engineering will come up to check it. They never came up so I unhooked the phone and brought it down to the front desk to show them. The phone finally started working but no engineer came to the room so it was probably a fix made at their communication panel. There were no hotel guests in the hotel swimming pool and it was a hot sunny day so I assume the pool is dirty as well. Hotel management needs to clean up this hotel.

If I’m ever back in the area I will always choose this hotel. Everything was great. Big rooms, nice bathrooms, clean, quiet, friendly staff, nice bar, definitely impressed with the fitness area, and checking in and out was easy as can be.

Wonderful lady worked the front desk. Gave us cookies upon Check in and made us feel at home