Residence Inn by Marriott Philadelphia Conshohocken

It needed taller toilet and the shower was too slippery, bathroom door was swollen at top needed fixed

Great rooms and helpful staff! Breakfast was good as well

My room was extremely clean and spacious. Staff was super friendly, especially Marcel Roos the general manager was very helpful and accommodating. The pool was very relaxing. I was a little bummed that the Jacuzzi was out of order, but it didn’t affect my stay. Breakfast had plenty of varieties. I would definitely stay there again!

I have to say that when I arrived, Roy, the gentlemen at the counter at check in, went above and beyond to make my check in process a wonderful experience. I had previously called the hotel when making the reservation to specifically ask about using the pool and the lady on the phone indicated that the pool was only available from 6 AM to 10 PM or something like that and I said but that check out was 12 pm. I was upset that if I arrived late at night to check in, I would only be able to use the pool in the morning before having to check out. Upon arrival, Roy offered me a complimentary bottle of water and chips, asked if I was a rewards member at Marriott and I am, entered my information and then asked if I would like a complementary 4 pm late check out. I really appreciate people like Roy and I hope he is recognized for his strong level of customer service and appreciation. Thanks!