Home2 Suites by Hilton Taylor Detroit

Wonderful place

The staff was very helpful with fixing my room issue when I discovered my assigned room didn't match what I booked. I was reassigned to a accessible bedroom which was an upgrade (bedroom vs studio), but unfortunately the cleanliness of the room was subpar. The bathroom wasn't clean at all - there was still dried toothpaste on the sink faucet and handle, the bathroom counter and toliet didn't appear to be wiped down and the side table next to the bed had something spilled on it that had dried and was never cleaned up.The other surfaces in the room were questionable, and the hand-held shower sprayer was leaking and hadn't been wiped down for a while. There was black mold underneath the lip of the shower surround, underneath the accessible handle bars. The front of the room (kitchen/living room) smelled like someone had smoked inside the room. I had to wipe down all the surfaces in the room - including the phone next to the bed - with Clorox wipes before feeling comfortable to use the bathroom and bedroom, and kitchen table. After cleaning things down, I was concerned about how clean my towels and sheets were. I opted to continue on my journey and shower at my next hotel. A person who truly needed an accessible room would have been sorely disappointed. The overall hotel was well-maintained and the manager and front desk went beyond my expectations to help correct my accommodations. It's only the housekeeping shortfall will keep me from returning.

I liked that the room was clean and the staff was helpful

We arrived late and got checked in quickly without any hassle!