Bsea Cancun Plaza Hotel

I was very satisfied

Great character of the building. Amazing staff who was extremely accommodating when our unit’s a/c stopped working. Great staff and the most helpful tour specialists on the property.

I stayed at this hotel recently and overall had a good experience, mostly because of the beautiful location and the amazing ocean view. I would wake up around 6 AM and could see the staff already working hard — cleaning the pool area, watering plants, and maintaining the property. I really appreciated how much effort the staff put into keeping the grounds maintained. The hotel itself is definitely older and somewhat worn out. The hallways and common areas were technically clean, but you could still notice marks on the walls, signs of age, and small maintenance issues here and there. It feels more like a condo complex than a traditional hotel, since some of the units seem privately owned and not all are hotel rooms. My room was a good size and had a large balcony with a stunning ocean view. The bed linens were clean, the mini fridge worked well, and there was a full set of dishes for four people including plates, bowls, cups, and glasses. I did not use the TV. The air conditioner worked well during my stay. The bathroom had some of the issues mentioned in other reviews. There is no ventilation, so you really need to leave the bathroom door open so it can dry properly and avoid smells. The toilet also flushes poorly — you have to hold the button down to make sure everything goes through completely. Hot water was usually available, although sometimes late in the evening it was less reliable.

Ok