Mood Matuna Hotel Cartagena

Great hospitality and security.

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My stay at Mood Matuna was amazing and made my birthday trip feel perfect. Before I arrived, Maria, Daniel, and the rest of the staff communicated with me through WhatsApp and helped with transportation, decorations, breakfast, excursions, dinner reservations, water, ice, and the sunset cruise. They answered every question with patience and kindness and never made me feel like I was asking too much. The birthday decorations were beautiful and looked even better in person. The balloons, flowers, rose petals, candles, wine, and birthday numbers made the room feel so special and were perfect for pictures and videos. I appreciated how clearly they explained the decoration package, pricing, and what was included. They even worked with my arrival time so I could create content. The room was cleaned and reset perfectly every day, and the free breakfast was really good. The staff was helpful, from bringing breakfast to the room when we were rushing to an excursion to helping with towels, water, and ice. The location was perfect, close to restaurants, nightlife, shopping, excursions, and tourist spots. Everything felt easy to get to. My only negatives were no elevator to the suite, and the pool jets were broken until the last day. Even with that, I recommend this hotel and would book here again. Thank you to Maria, Daniel, and staff for making my birthday so special. I’ll also be posting a full TikTok review with room views, decorations, excursions, and pictures @biglexdrafts.

Pros: Clean room, I didn’t find it to be too loud, walked into my room with the AC already running and it was nice and cold, Nice Smart TV and Wifi, Balcony, overall friendly staff Cons: YOU CAN ONLY HAVE ONE GUEST with a 2 person reservation , You cant pay to switch or have extra guest they dont tell you this until AFTER you’ve paid. No Microwave, Fridge, or iron in the standard room. Elevator only goes up to 5th floor so try to get a room on floors 1-5. Breakfast is not free and I never received my free bottle of wine. The shower was mediocre lights were too dim for my liking and the shower head was busted Overall its a clean hotel and is walking distance from many things. It is located in not the “nicest” neighborhood. Shoutout to Orlando he’s cool!