The service from we entered the doors in the reception at the hotel was disastrous. At the first level, they had no clue about our reservations through Hotels.com. There was also another couple with us that also did its reservation through Hotels.com, and ten minutes before our arrival they call us in the car saying that the hotel has to cancel their reservation due to waterleakage in the room. And without any plan or initiative to find another solution. And when we asked for helping us out with another solution, the answer was that they cannot because the hotel is full. So after the first contact with first level reception at hotel, we were sent to the next level reception that was the same lady that called us in the car. Really a horrible experience with this client customer lady. We people that know Peru at it best and worst, this is a classical by the book disastrous bad customer service, where the lady shows absolutely no empathy whatsoever, where she is constantly trying to give excuses and desperately trying to move away from any responsibility. She said that my reservation was not registered yet, and that refence number Hotels.com had given me had no value for that hotel. We simply had to go out and find our own solution and complain directly to Hotel.com. Fortunately, a young man came to our assistance and manged to find our reservation, however, he said that he could not give us a room because the reservation from Hotel.com just came into their system.
1 / 10
The service from we entered the doors in the reception at the hotel was disastrous. At the first level, they had no clue about our reservations through Hotels.com. There was also another couple with us that also did its reservation through Hotels.com, and ten minutes before our arrival they call us in the car saying that the hotel has to cancel their reservation due to waterleakage in the room. And without any plan or initiative to find another solution. And when we asked for helping us out with another solution, the answer was that they cannot because the hotel is full. So after the first contact with first level reception at hotel, we were sent to the next level reception that was the same lady that called us in the car. Really a horrible experience with this client customer lady. We people that know Peru at it best and worst, this is a classical by the book disastrous bad customer service, where the lady shows absolutely no empathy whatsoever, where she is constantly trying to give excuses and desperately trying to move away from any responsibility. She said that my reservation was not registered yet, and that refence number Hotels.com had given me had no value for that hotel. We simply had to go out and find our own solution and complain directly to Hotel.com. Fortunately, a young man came to our assistance and manged to find our reservation, however, he said that he could not give us a room because the reservation from Hotel.com just came into their system.
2 / 10
No reservation in their system, no rooms available. The explanation was Some employee didn’t close the occupancy to Expedia.
This hotel is 1.5 hours out of the city ….
Is not easy to find an hotel when you have senior people … no excuses
At least we enjoyed rhe weekend in a different place and counter
2 / 10
No reservation in their system, no rooms available. The explanation was Some employee didn’t close the occupancy to Expedia.
This hotel is 1.5 hours out of the city ….
Is not easy to find an hotel when you have senior people … no excuses
At least we enjoyed rhe weekend in a different place and counter
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and free WiFi, as well as a minibar and towels. Other amenities include a freezer, kitchenware and utensils, soap, and toilet paper.
Amenities
Pool
Non-smoking
Refrigerator
WiFi/Internet
Microwave
Kitchenware
Minibar
No pets allowed
Free toiletries
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Ribera del Rio Club Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Ribera del Rio Club Resort. Enjoy the water!
Is Ribera del Rio Club Resort pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Ribera del Rio Club Resort?
We found 11 amenities for this rental. This includes pool, non-smoking, refrigerator, wifi/internet, and microwave.
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsWiFi/Internet, Pool, Refrigerator and more
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and free WiFi, as well as a minibar and towels. Other amenities include a freezer, kitchenware and utensils, soap, and toilet paper.
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and free WiFi, as well as a minibar and towels. Other amenities include a freezer, kitchenware and utensils, soap, and toilet paper.
Amenities
Pool
Non-smoking
Refrigerator
WiFi/Internet
Microwave
Kitchenware
Minibar
No pets allowed
Free toiletries
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Ribera del Rio Club Resort. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Ribera del Rio Club Resort. Enjoy the water!
Is Ribera del Rio Club Resort pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Ribera del Rio Club Resort?
We found 11 amenities for this rental. This includes pool, non-smoking, refrigerator, wifi/internet, and microwave.
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