We were picked up by Wilson from the airport and our initial impression of the property was that it was shiny and new and quite impressive. The pool is nice and the beds and bedding were also good. The complimentary breakfast is also good and served beautifully by John.
However, this property does not match the description on Booking.com. We had been living out of our back packs for the previous 9 days so booked this property because it promised a wellness centre, hot tub, bathrobes and lots of luxury.
To start with the basics that were priced in the list of facilities:- I didn't even have a hand towel in my bathroom, there were no toiletries, no hair drier, no bottoms in most of the drawers, no remote for the living room TV, no cleaning equipment and not enough cutlery.
The finish on this property is very poor with the master ensuite door unable to close and several unfinished elements. The washing machine was not glued in and the dishwasher was not connected. There was not a promised coffee machine and the kettle was filthy.
The wellness centre is a small room where there is a bar but there were mattresses propped up against the wall and it was quite depressing. There was a sauna which might have worked but the steam room was broken.
Housekeeping did not clean our room each day and our beds were not made. I only mention this as it is promised in the facilities list.
Apparently there is a pool bar, snack bar, and hot tub. These were nowhere to be found.
The final straw for us was trying to order dinner off the end. There is no restaurant, your meals are prepared and brought to your villa. None of the dishes we chose were available and the pizza oven was broken.
At this stage we rang Wilson teenager and asked him to come round to explain what was going on and also to bring us some food. He came with everything we asked for but was not particularly helpful in explaining the lack of facilities and food. He rang the owner David Hawthorne in Ireland. He listened and basically blamed booking.com and has promised to edit facilites on the site. We were compensated for the issues and asked not to write a review but having looked at the facilities list on the site I can see that there are still several on there that they do not have.
10 / 10
Exceptional service
Consistently the best as of my experience. Wilson and all his are amazing.
Food, water, breakfast all great
10 / 10
GREAT TEAM WORK EXECUTION BY WILSON AND HIS TEAM
This property is a magnificent architectural building well managed by the enthusiast Wilson.
This was our second stay here after having an amazing first time stay.
The house is huge and meticulously maintained b y the housekeeping team led by Olivia and great English breakfast to compliment your stay served by an amazing chef(John)
The green demarcations on between the houses are so grown that not only obstruct the neighbors from seeing the other side of the building but also offer a beautiful green scenery of the place.
I must commend the manager Wilson for always being present for the timely service delivery.
Highly recommend
10 / 10
Great space with great staff!
The property was exceptionally clean. The beds were extra large allowing for extra comfort. We had ample parking space and the staff were very helpful and friendly. The manager is a nice lad with a good attitude and personality. I could write on and on about our lovely experience but I urge you to go down and see how lovely a space the infinity pool villas are!
Consistently the best as of my experience. Wilson and all his are amazing.
Food, water, breakfast all great
10 / 10Outstanding·Sep 2026
This property is a magnificent architectural building well managed by the enthusiast Wilson.
This was our second stay here after having an amazing first time stay.
The house is huge and meticulously maintained b y the housekeeping team led by Olivia and great English breakfast to compliment your stay served by an amazing chef(John)
The green demarcations on between the houses are so grown that not only obstruct the neighbors from seeing the other side of the building but also offer a beautiful green scenery of the place.
I must commend the manager Wilson for always being present for the timely service delivery.
Highly recommend
10 / 10Outstanding·Jul 2026
The property was exceptionally clean. The beds were extra large allowing for extra comfort. We had ample parking space and the staff were very helpful and friendly. The manager is a nice lad with a good attitude and personality. I could write on and on about our lovely experience but I urge you to go down and see how lovely a space the infinity pool villas are!
6 / 10Average·Feb 2026
The apartments are big and airy. The location is Garuga and not Entebbe which is misleading
We had booked 2x 4 bedroom apartments and when we arrived, we were told that they thought it was a duplicate booking and had cancelled the second one. This was despite responding to an email asking if l wanted 2 blocks or whether it was an error and l replied saying l wanted both. The next morning there was no water in the taps. We spoke to the staff who said it was out of their control. No solutions offered so we went without a shower.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Infinity Pool Villas, Entebbe airport shuttle, free parking large private pool Wifi 24 hr security. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Infinity Pool Villas, Entebbe airport shuttle, free parking large private pool Wifi 24 hr security. Enjoy the water!
Is Infinity Pool Villas, Entebbe airport shuttle, free parking large private pool Wifi 24 hr security pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Infinity Pool Villas, Entebbe airport shuttle, free parking large private pool Wifi 24 hr security?
We found 25 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Consistently the best as of my experience. Wilson and all his are amazing.
Food, water, breakfast all great
10 / 10Outstanding·Sep 2026
This property is a magnificent architectural building well managed by the enthusiast Wilson.
This was our second stay here after having an amazing first time stay.
The house is huge and meticulously maintained b y the housekeeping team led by Olivia and great English breakfast to compliment your stay served by an amazing chef(John)
The green demarcations on between the houses are so grown that not only obstruct the neighbors from seeing the other side of the building but also offer a beautiful green scenery of the place.
I must commend the manager Wilson for always being present for the timely service delivery.
Highly recommend
10 / 10Outstanding·Jul 2026
The property was exceptionally clean. The beds were extra large allowing for extra comfort. We had ample parking space and the staff were very helpful and friendly. The manager is a nice lad with a good attitude and personality. I could write on and on about our lovely experience but I urge you to go down and see how lovely a space the infinity pool villas are!
6 / 10Average·Feb 2026
The apartments are big and airy. The location is Garuga and not Entebbe which is misleading
We had booked 2x 4 bedroom apartments and when we arrived, we were told that they thought it was a duplicate booking and had cancelled the second one. This was despite responding to an email asking if l wanted 2 blocks or whether it was an error and l replied saying l wanted both. The next morning there was no water in the taps. We spoke to the staff who said it was out of their control. No solutions offered so we went without a shower.
$$$$
Top rated by guests
9.1Outstanding
(156 Ratings)
"Consistently the best as of my experience. Wilson and all his are amazing.
Food, water, breakfast all great"
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Infinity Pool Villas, Entebbe airport shuttle, free parking large private pool Wifi 24 hr security. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Infinity Pool Villas, Entebbe airport shuttle, free parking large private pool Wifi 24 hr security. Enjoy the water!
Is Infinity Pool Villas, Entebbe airport shuttle, free parking large private pool Wifi 24 hr security pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Infinity Pool Villas, Entebbe airport shuttle, free parking large private pool Wifi 24 hr security?
We found 25 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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Free WiFi/internet · Air conditioning · Balcony/Terrace
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