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Includes essentialsFree WiFi/internet and more
Location
Reviews
4 / 10
Nie wieder Novasol
Die FW haben wir bedauerlicherweise nicht kennenlernen dürfen. Wir hatten kurzfristig (24 Std. vorm geplanten CheckIn) gebucht. Nachdem zunächst lediglich die Buchungsbestätigung von booking ankam, habe ich beim "Gastgeber" per mail angefragt, wie die Schlüsselübergabe abläuft. Keine Antwort vom "Gastgeber"! 4 Stunden vor dem CheckIn haben wir versucht den "Gastgeber" (am Wochenende: ein Spass!) telefonisch zu erreichen. Beim dritten Versuch wird uns mitgeteilt, dass die Buchung storniert wurde, da über den gesendeten Zahlungslink keine Zahlung erfolgt ist. Eine Nachricht über den Zahlungslink oder gar die Stornierung haben wir nie erhalten: Die Buchung bei booking ist immer noch aktiv (daher können wir einen Aufenthalt bewerten, der nie stattgefunden hat). Der Zahlungslink ist lediglich bei booking in den Nachrichten zu finden: Keine Weiterleitung an unsere hinterlegte mail (nein: im Spam war es auch nicht).
Die FW wird von Novasol verwaltet. Kontakt mit dem "Gastgeber" ist lediglich über eine Telefonnummer dieser Firma in Dänemark mit sehr eingeschränkten Öffnungszeiten möglich. Der "Gastgeber" berechnet 80€ für die Endreinigung und 18€ für Handtücher und Bettwäsche pro Person.
Übrigens: Unser Hilferuf beim Service von booking lief auch ins Leere: Der Chatroboter hat zwar unseren Stress bedauert und behauptet,den Vorgang weitergeleitet zu haben. Bis heute keine Reaktion.
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