Very helpfull staf, I liked the free airport transfer with included a bottle of water and a can of coke

Expensive restaurant

The Hotel is a good option at reasonable prices at the location and plenty of food options nearby. The rooms are good and upgraded. Good Ambiance and pleasant stay environment.

Breakfast / restaurant could have been better. I did not like the food at the restaurant. Maintenance of the rooms should be improved to ensure Safety and convenience of the guests.

Not at all

Every thing, especially the breakfast,

This is our second visit to Sky City after a period out in rural Bangladesh. The return to a good hotel was welcome after the challenges of travelllingin Bangladesh. I enjoyed reading the English language newspaper provided by the hotel. The high standards of service such as room maintenance ensured a great stay.

Electrical plugs in Bangladesh are not reliable. Our room had a two plugs like this. When alighting from the lift on the first floor for the gym there were was no lighting to take you to the gym.

Sky City provides excellent service in well maintained premises close to transport. The location just off a major road ensures a peaceful rest. Breakfast has good mixture of local and European food. the multi-grain bread was excellent. the complementary coffee and tea in the room were kept well stocked.

Our meal in the restaurant was disappointing.The curries were adequate but not good.

I think the staff in reception as well as the domestic staff and security guard are brilliant. Amazing, Really kind, a few safe and polite.

I arrived in the early hours of the morning due to an emergency need to stay at this property. I've stayed many times at this brilliant hotel before but on this occasion the quality standards were low. I chose to stay at this hotel as despite having huge problems on a previous trip whereby they sent another guest's luggage onto my car - when I was going to the airport. I had to babysit and look after this crisis. And it was shocking to find that I was left to deal with this incident all by myself before I boarded my plane. And I thought that perhaps the next time I would visit, they would remember the kindness I did to them. And that I would be treated really well. I was not. 1. I had a horrendous day and I was put into a bedroom where building works were happening. It was absolutely atrocious. I could not sleep all night and then there was a reception being held and chairs being scraped. I actually missed my meeting the next day. And then I was about to leave for another hotel and they insisted they relocate me. 2. When I asked for a reduction due to the bad experience I was refused. And it was really upsetting. I was told by the senior executive that I did not qualify for any discount. After much touring and throwing they managed to discount some of it but the experience was horrific. I should not have had to ask. It was humiliating and embarrassing and I deserve better as a customer. I have attempted to give feedback via the most senior management who are really lovely but I don't think this has been relayed. And this is the problem with many hotels in Bangladesh, when the staff get it wrong, they don't have the power to put things right and are desperate to keep every penny even though they haven't given the service.

This hotel has THE BEST customer service ever! The staff are exceptionally polite, helpful and professional. Everyone speaks English. I travelled to Bangladesh for medical treatment. I am a woman and travelled with my young son. I was very nervous about safety. However the hotel sent their driver and collected us from the airport in their own company car with the hotel name on the vehicle. Free of charge. The person helped me through customs and even took all my baggage for me from baggage claim. He told me that the hotel sent him and showed me proof, so no one else was able to bother me to try and 'help' me with my bags. The helper had my name printed on a card so I could recognise him. I can not praise this hotel enough and have already started planning my trip and stay for 2024. I will be returning. Their gym and swimming pool are amazingly clean! The food is delicious and has a wide variety. The room was HUGE and so beautifully decorated. It was so clean. The bathroom was like a room in itself. It was enormous! Largest bathroom I've seen in a hotel room. We had daily water delivered to the room free of charge. My son was able to run around and play in the room as it was so spacious. There was one miscommunication with the hotel, however Mr Islam was so brilliant at rectifying the mistake and took all the steps to ensure I was fully happy and compensated. Usually I may have been upset with such a miscommunication, but the resolution was so amazing, that I left happy and satisfied.

The hotel was a little difficult to find after the first time I went out and tried to return. I later asked the hotel to tell me the best directions for the cab/ rickshaw/ CNG drivers.

Location, clean and spacious rooms .

Food