I booked in Mistiq Gardens but the administration changed me to another condominium at the last minute when I could no longer cancel the reservation, they sent me to Mistiq Tulum and it is terrible nothing compared to what I booked.
The cleaning of the apartment is terrible, the facilities do not compare to the facilities of Mistiq Gardens, it was a rather unpleasant experience, there were cockroaches, stains on the sheets and the worst I found a package of an open condom in the closet. The only positive thing was the change of apartment when the apartment was flooded with water because of a water leak from the apartment above, they changed us to another better apartment, if we could call this positive.
6 / 10
The apartment was beautiful and the host communicated with us.
The only issue was the roof top pool was not open and the restaurant is closed.
6 / 10
The room was clean but overnight small bugs were all over the kitchen counter.
It was disappointing to learn that there is no "free beach shuttle" as advertised in the amenities section. Administration said they would rectify the listing.
Security people at the front desk were very informative about transportation options. We learned of newer cheaper options.
External appearance and vegetation is very well kept. Common area cleaning staff were at work silently at 7:30am, the grounds looked great. 5 star on this topic.
5 / 10
Great stay, great location and great service! You can't go wrong with Mistiq!
The staff were great, they were very accommodating for our needs. We have a child in a wheelchair and her accessibility needs are where we had issues. I chose this condo because it has an elevator, pretty rare in Tulum. The interior doors are not wide enough for the wheelchair to go into the bedrooms or bathrooms. Fortunately the bedrooms have exterior doors we could use. My daughter had to go outside to go to the living area and/or her bedroom. My son's waller fit through the interior doors so we would balance my daughter an the small seat and wheel her into the bathroom for a shower. The shower is pretty narrow and we bought a plastic chair so she could sit to bathe. But the shower door swung inwards and we were unable to close it to bathe her so it was a bit of a wet mess. The last thing to mention is the pools, there is no lift to get in the pool and no handrails into it so my sons with cerebral palsy and use a walker were scared to get into the pool without complete support down the steps. Yes, these issues impact a small portion of tourists but I am finding that NO ONE gives any information relevant for our use and I am trying to change that. Would I stay here again? If it was just me , yes. Not with the kids though.
8 / 10Excellent·Apr 2025
The property was beautiful, but like other reviews mentioned the room was not cleaned thoroughly but we managed. The first night one of the showers was not draining, however maintenance fixed it quickly & we didnt have any issues with it the rest of our stay. There is another building being built next door so it was noisy and dusty. The roads going to the property are also extremely rough. They seemed to be working on that while we were there though!! It is located just a few minutes drive to the beach area and downtown. We rented a car so had no issues getting around, if you dont get a car you will definately want to rent a bike, moped, or atv! There are tons of options around for that!
10 / 10Outstanding·Mar 2025
The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan.
6 / 10Average·Jun 2026
The apartment was beautiful and the host communicated with us.
The only issue was the roof top pool was not open and the restaurant is closed.
While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and a stovetop, as well as free WiFi and a flat-screen TV. Other amenities include towels, a mini-fridge, kitchenware and utensils, and a dining area.
Amenities
Air conditioning
Pool
Non-smoking
Pets allowed
Kitchen
WiFi/Internet
Microwave
Kitchenware
Garden
Stove
Free toiletries
Towels
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Mistiq Gardens. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Mistiq Gardens. Enjoy the water!
Is Mistiq Gardens pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mistiq Gardens?
We found 12 amenities for this rental. This includes air conditioning, pool, non-smoking, pets allowed, and kitchen.
"The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan. "
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and a stovetop, as well as free WiFi and a flat-screen TV. Other amenities include towels, a mini-fridge, kitchenware and utensils, and a dining area.
The staff were great, they were very accommodating for our needs. We have a child in a wheelchair and her accessibility needs are where we had issues. I chose this condo because it has an elevator, pretty rare in Tulum. The interior doors are not wide enough for the wheelchair to go into the bedrooms or bathrooms. Fortunately the bedrooms have exterior doors we could use. My daughter had to go outside to go to the living area and/or her bedroom. My son's waller fit through the interior doors so we would balance my daughter an the small seat and wheel her into the bathroom for a shower. The shower is pretty narrow and we bought a plastic chair so she could sit to bathe. But the shower door swung inwards and we were unable to close it to bathe her so it was a bit of a wet mess. The last thing to mention is the pools, there is no lift to get in the pool and no handrails into it so my sons with cerebral palsy and use a walker were scared to get into the pool without complete support down the steps. Yes, these issues impact a small portion of tourists but I am finding that NO ONE gives any information relevant for our use and I am trying to change that. Would I stay here again? If it was just me , yes. Not with the kids though.
8 / 10Excellent·Apr 2025
The property was beautiful, but like other reviews mentioned the room was not cleaned thoroughly but we managed. The first night one of the showers was not draining, however maintenance fixed it quickly & we didnt have any issues with it the rest of our stay. There is another building being built next door so it was noisy and dusty. The roads going to the property are also extremely rough. They seemed to be working on that while we were there though!! It is located just a few minutes drive to the beach area and downtown. We rented a car so had no issues getting around, if you dont get a car you will definately want to rent a bike, moped, or atv! There are tons of options around for that!
10 / 10Outstanding·Mar 2025
The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan.
6 / 10Average·Jun 2026
The apartment was beautiful and the host communicated with us.
The only issue was the roof top pool was not open and the restaurant is closed.
$$$$
Top rated by guests
8Excellent
(86 Ratings)
"The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan. "
While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and a stovetop, as well as free WiFi and a flat-screen TV. Other amenities include towels, a mini-fridge, kitchenware and utensils, and a dining area.
Amenities
Air conditioning
Pool
Non-smoking
Pets allowed
Kitchen
WiFi/Internet
Microwave
Kitchenware
Garden
Stove
Free toiletries
Towels
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Mistiq Gardens. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Mistiq Gardens. Enjoy the water!
Is Mistiq Gardens pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mistiq Gardens?
We found 12 amenities for this rental. This includes air conditioning, pool, non-smoking, pets allowed, and kitchen.
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