Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
7 / 10
Great stay
Very good location, neat and tidy.
All facilities/utilities are functional.
No wifi password available.
Television that was connected to the router was very slow.
upgrade on your internet connection.
2 / 10
Terrible and extremely unprofessional
Extremely disappointed with the handling of our booking and the complete lack of support throughout our four-night stay.
The primary reason we booked this apartment was because it was advertised as having a hot tub/volcanic jacuzzi and air conditioning. These were prominently featured in the listing's name, photographs, and description. Unfortunately, neither of these facilities was functioning throughout our stay, making the property significantly different from what was advertise. The jacuzzi was filthy and had stagnant water in it.
From the moment we checked in, we reported these issues to both the host and Booking.com. We provided photographs and repeatedly explained the problems, yet despite raising them immediately, we received little to no meaningful support.
We spent our holiday chasing updates instead of enjoying our stay. Despite being assured that the matter would be resolved within 3 hours and we were informed that if no resolution effective action was taken, we would be provided with a refund / compensation.
In addition to this, we experienced numerous other issues, including poor cleanliness, no iron, no sufficient tissues, dirty linen left from previous guests, insufficient linen and toiletries, the window blind fell down, toilet seat almost broken, we being left waiting outside the apartment in the heat because the key was not available, and discovering a maintenance worker already inside the apartment upon arrival.
The most frustrating aspect has been the complete lack of communication. The contact numbers provided for assistance were never answered despite our repeated attempts to contact the property management.
Very disappointed and a total ruin of our holiday
1 / 10
Misleading listing and unacceptable experience
Pros: None.
Cons: Misleading listing, no air conditioning, poor hygiene, unresponsive owner, inadequate customer support, unresolved refund.
I rarely leave negative reviews, but future travellers should be aware of what happened during my stay.
I booked this apartment specifically because the listing advertised air conditioning, which was essential for my trip. Upon arrival, I discovered there was no air conditioning at all. Since the property did not match the advertised description, I checked out the same day and had to secure alternative accommodation.
The apartment also had serious cleanliness and maintenance issues. The fan provided instead of air conditioning was clogged with dust and dirt, making it unpleasant to use. I found further hygiene concerns, including a clogged bathroom sink and hair on the bedroom wall. All of these issues were photographed and shared through Booking.com’s messaging system.
Communication with the property owner was poor—responses were inconsistent, slow, and required repeated chasing. Eventually, I was told via WhatsApp that only a partial refund would be issued, despite leaving immediately due to the false listing. No clear explanation was ever provided.
My experience with Booking.com customer support was equally disappointing. Although I received a £300 goodwill payment, the actual refund dispute remained unresolved. I paid £1,787 for the accommodation, yet Booking.com repeatedly referenced the goodwill payment instead of addressing the core issue. Progress depended almost entirely on me contacting Booking.com, with every follow-up involving long waits (often over 30 minutes) and multiple disconnected calls without callbacks.
What should have been a straightforward case became weeks of unnecessary stress, wasted time, and repeated phone calls. My expectation was simple: that the property would match its advertised description and, if not, that both the owner and Booking.com would promptly resolve the matter. Neither expectation was met.
As an international traveller, I expected to spend my holiday enjoying London—not documenting evidence, chasing refunds.
1 / 10
Horrendous! Wrecked our holiday!
5-8 mins walk to the closes bus stops / stations / eateries & grocery stores and that’s where the pros end
- Despite advertising that the apartment was air conditioned, there was no AC - 3 tower fans that didn’t work very well and one portable AC with no outlet which resulted in more heat generation than cooling. We were caught in 35 degrees (felt much higher in that oven of a flat) with no ventilation. We had three guests (including a senior citizen) that are on medication for elevated blood pressure - high temperatures do not work for us at all. We highlighted this to the property but besides empty promises, they did NOTHING!
- Poorly cleaned with dust all over, unwashed crockery, barely any basic supplies including towels, linens, toilet rolls - we spend a day and a half requesting these
- Extremely uncomfortable mattresses that are very bad for people with bad backs like myself and my mom
- No arrangements for sheets / blankets for the 5th guest
- We found at least 4 different varieties of spiders multiple times during our stay, with cob webs across the living area. One almost fell into my dinner plate…disgusting!
- Showers and wash basin sinks flood up all the time
- A dozen trash cans are lined up right outside the main door, some overflowing, quite stinky with flies everywhere
- No ventilation in rooms since the windows don’t open and the top ones that do, let flies in
- The key didn't work and we spent 5 mins each time trying to take it out of the keyhole
- The wifi was terrible and when it worked, it only did in the living room
Very good location, neat and tidy.
All facilities/utilities are functional.
No wifi password available.
Television that was connected to the router was very slow.
upgrade on your internet connection.
10 / 10Outstanding·Apr 2026
O espaço físico
9 / 10Outstanding·Mar 2026
Era spaziosa e accogliente, fornita di tutto il necessario per il soggiorno. Anche la posizione ottimale, che ci ha permesso di spostarci spesso e volentieri a piedi.
All’arrivo purtroppo le luci dei due bagni non erano funzionanti ma è stato un problema risolto tempestivamente dallo staff.
6 / 10Average·May 2026
it was close to the attractions we wanted
The property looked quite different in reality compared to the photos online. While it was generally clean, there was noticeable dust in several areas which made it feel less well-maintained than expected.
We were also disappointed with the hot tub experience. The water appeared dirty when we arrived, and although staff said someone would come to change it, nobody ever did. We later discovered that the hot tub wasn’t working at all.
The kitchen was also missing several basic items, including wine glasses and spoons, and there was no coffee provided for our stay. Overall, the property has potential, but the attention to detail and maintenance needs significant improvement.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Spacious Central London 2BR Lagoon, Sleeps 6. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Spacious Central London 2BR Lagoon, Sleeps 6 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Spacious Central London 2BR Lagoon, Sleeps 6?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Laundry services
Fire alarm
Cleaning products
Map of London Borough of Southwark
Ratings and reviews
7.5 / 10
Good(94 Ratings)
100% verified reviews
7 / 10Good·Aug 2026
Very good location, neat and tidy.
All facilities/utilities are functional.
No wifi password available.
Television that was connected to the router was very slow.
upgrade on your internet connection.
10 / 10Outstanding·Apr 2026
O espaço físico
9 / 10Outstanding·Mar 2026
Era spaziosa e accogliente, fornita di tutto il necessario per il soggiorno. Anche la posizione ottimale, che ci ha permesso di spostarci spesso e volentieri a piedi.
All’arrivo purtroppo le luci dei due bagni non erano funzionanti ma è stato un problema risolto tempestivamente dallo staff.
6 / 10Average·May 2026
it was close to the attractions we wanted
The property looked quite different in reality compared to the photos online. While it was generally clean, there was noticeable dust in several areas which made it feel less well-maintained than expected.
We were also disappointed with the hot tub experience. The water appeared dirty when we arrived, and although staff said someone would come to change it, nobody ever did. We later discovered that the hot tub wasn’t working at all.
The kitchen was also missing several basic items, including wine glasses and spoons, and there was no coffee provided for our stay. Overall, the property has potential, but the attention to detail and maintenance needs significant improvement.
$$$$
7.5Good
(94 Ratings)
"It’s very clean, close to a lot of places, host is great"
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of London Borough of Southwark
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
WiFi/Internet
Laundry services
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Spacious Central London 2BR Lagoon, Sleeps 6. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Spacious Central London 2BR Lagoon, Sleeps 6 pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Spacious Central London 2BR Lagoon, Sleeps 6?
We found 8 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and wifi/internet.
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