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Well priced for this locationPriced under area average
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Formal Complaint – Unhygienic – Unsafe Condition of Rental Property at 1/11 Roslin Street, Moffat Be
Subject: Formal Complaint – Unhygienic – Unsafe Condition of Rental Property at 1/11 Roslin Street, Moffat Beach
Upon arrival, we were extremely disappointed to find the property in an unacceptable and unhygienic condition.
The unit was unclean and appeared not to have been adequately prepared for guests. We observed thick dust throughout the space, a dirty bedspread, food crumbs scattered around, dirty water left in the sink, sticky floors and benchtops, cockroach droppings on the kitchen surfaces, pubic hairs, faeces under the toilet seat, and dead spiders present in several areas and shards of glass in the bathroom. These issues made the property unsafe, unsanitary and unsuitable for accommodation.
I notified the agent immediately upon arrival and a cleaner was sent to the property. However, as previously mentioned, the cleaner only completed a partial clean and advised they would return the following day to finish the job. I accepted this arrangement in good faith, and was led to believe the cleaner would return. However, when I contacted Accom Caloundra at 2:00 PM the next day to confirm, I was abruptly informed that NO cleaner would not be coming.
As remaining in the property was making us physically unwell and no further cleaning assistance was provided, we had no choice but to vacate the premises the following day once alternative accommodation was secured.
Not only did Accom Caloundra deny the return of a cleaner and refuse a refund, but we were charged for more than the two nights we stayed - despite the unacceptable conditions. I question how this could possibly be considered legal?
Furthermore, Accom Caloundra attempted to shift blame by claiming we had not disclosed that we were travelling with a dog. However, a guest from our party had contacted Accom Caloundra directly to enquire about booking with a pet, and our booking confirmation from Booking.com reflects that information.
Given the severity of this experience, a formal report has been...
Parking is not specified as an available amenity at 1 - 11 Roslin Street Moffat Beach QLD. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is 1 - 11 Roslin Street Moffat Beach QLD pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at 1 - 11 Roslin Street Moffat Beach QLD?
We found 6 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and wifi/internet.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Sunshine Coast
About this house rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
WiFi/Internet
Fire alarm
FAQs
Is parking included with this house?
Parking is not specified as an available amenity at 1 - 11 Roslin Street Moffat Beach QLD. For more information, we encourage you to contact the property about where to park.
Is there a pool at this house?
We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.
Is 1 - 11 Roslin Street Moffat Beach QLD pet friendly?
Yes! This house is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at 1 - 11 Roslin Street Moffat Beach QLD?
We found 6 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and wifi/internet.
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