Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Location
Reviews
3 / 10
Schönes Quartier, katastrophales Service
Die Gestaltung des Apartments, die Geräumigkeit, die Ausstattung (wobei die Küche verbesserungswürdig wäre). Auch die Lage ist nicht schlecht. Schade, dass die Abwicklung, das Service und die Hygiene dem nicht annähernd gerecht werden.
Das Service ist leider eine Katastrophe.
Das Erlebnis beginnt im Vorfeld mit dem zeitaufwendigen Ausfüllen des Online-Check-in-Formulars. Dann wurden mir die falschen Schlüsselsafe-Codes zugesendet, weshalb wir nach einem anstrengenden Tag die Zimmer nicht beziehen konnten. Weder unter der zugesendeten Mobilnummer noch unter der bei den Schlüsselsafes angegebenen Service-Nummer (Festnetz) war jemand zu erreichen. Zurückgerufen wurde ich nie. Auch eine Kontaktaufnahme über die Booking-App war ergebnislos. Ein Mitreisender kontaktierte den Gastgeber schließlich via WhatsApp. Danach hat es endlich eine Reaktion gegeben, es hat aber immer noch ewig gedauert, dem Mitarbeiter für alle fünf Zimmer den richtigen Code zu entlocken. Teilweise vergingen mehrere Minuten, bis die Nachrichten überhaupt gelesen wurden. Insgesamt sind ab dem Öffnen der Haustür 45 oder 50 Minuten vergangen, bis alle fünf Zimmer bezogen werden konnten!
Zur Hygiene: In einem Zimmer war die Toilette nicht geputzt und der Mülleimer nicht geleert. In einem Bett war definitiv gebrauchte Bettwäsche: Überall im Bett waren Haare. Mehrere Dusch-Abflüsse waren verstopft. Es gab schmutzige Handtücher.
Völlig indiskutabel ist auch, dass im Aufenthaltsraum Überwachungskameras installiert sind. Das hat offenbar damit zu tun, dass man die Zimmer auch einzeln buchen kann und der Aufenthaltsraum dann "öffentlicher" Bereich ist. Ungestört ist man aber auch sonst nicht: In der Früh, als wir noch schliefen, kam ungefragt die Putzfrau ins Quartier und bediente im Personalraum die Waschmaschine ... Das war creepy.
Ein Hohn ist, dass man nach dem Aufenthalt eine Nachricht erhält, in der einem mitgeteilt wird, alles andere als eine 5-Sterne-Bewertung würde das Geschäft schädigen und man möge sich mit Kritik besser direkt an den Gastgeber wenden. Das tat ich sehr ausführlich. Mehr als eine sehr allgemeine Entschuldigung (zwei Zeilen lang) kam nicht zurück.
Parking is not specified as an available amenity at Elegant & Air condition 5BR - By The Danube River. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Elegant & Air condition 5BR - By The Danube River pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Elegant & Air condition 5BR - By The Danube River?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wifi/internet.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of Austria
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
WiFi/Internet
Family friendly
Key access
Contactless check-in/out
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Elegant & Air condition 5BR - By The Danube River. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Elegant & Air condition 5BR - By The Danube River pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Elegant & Air condition 5BR - By The Danube River?
We found 8 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wifi/internet.
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