M31Boutique Suites

Staff and property were brilliant, room was amazing with our own pool

Nothing

First visit to this hotel and I can only say its of excellent standard. Cleanliness hospitality and food quality. Bed was so so comfortable, staff are lovely, breakfast is superb, full range yoghurts cereals fresh fruit pastries, teas, coffee hot food too all made fresh to order. Full English 3 bacon 2 hash browns 2 sausages, tomato, beans and mushrooms. Location is ideal in the village centre clean and tidy. Overall experience excellent and would definitely stay here again

Minor niggles not worthy of comment

Probably the best bed in Malta! Good location to visit best beaches on Malta and to go to Gozo. Super breakfast. Very helpful staff. Good restaurant.

The ‘swimming pool’ would be better described as a plunge pool (size of a hot tub) and only open until 17.00.

Now, talking about the advantages: First of all, the room itself is really nice, new, modern, and well-maintained. It’s really nice to see that. Second of all, the cleaning staff are doing their job well, and I can’t complain about them. Third of all, despite the limitations of the breakfast, the food itself was really tasty.

Not everything is as great as it seems from the photos and reviews. Starting with the disadvantages… First of all – when we checked in, we were given a room with no balcony and only one small window around the sleeping area. This made the room very dark and inconvenient to use during summer holidays, when you need somewhere to dry your clothes and towels. After we complained to the manager, they changed our room to one with a small (really, really small) balcony and large windows. However, you never know which room you’re going to get. Second of all – the cheese & ham shown in their photos looks like it’s unlimited. Well… it’s not. It’s actually very, very limited. There is no cheese or ham available unless you order it as a “continental meal” (or something like that). On top of that, you have to order it for two people – you can’t get cheese and ham just for yourself (LOL). You get four slices of each of three different types of cheese and ham, and you can’t even ask for one additional slice. We were shocked by this and told the manager that I was going to mention it in my review. Two minutes later, we received the additional cheese we had asked for, but that’s not how it should work when you’ve paid €850 for a week at this hotel. That’s crazy. I’ve stayed at many hotels with breakfast included, and they offered much more unlimited food – and guess what… they were A LOT cheaper. On top of that, on our last day we saw a couple from another room order exactly the same cheese & ham plate, and they received a lot more than we did. I honestly don’t even know how that’s possible. Third of all – ants in the room. There was no problem with ants in the first room, but as soon as we moved to our new room, we noticed that plenty of ants were walking around everywhere. We hoped that the next time the cleaning staff came, they would do something about it, but… nope. We had to live with them for the rest of our stay.