I rarely leave negative reviews, but unfortunately this was one of the worst accommodation experiences I’ve had, and I’ve traveled to more than 25 countries.
First, this is not a hotel but rather a private apartment in a residential building. There is no proper reception or check-in process. You must contact the host in advance to receive the check-in instructions. I wasn’t aware of this, and when I arrived, the staff downstairs barely spoke English and couldn’t explain what was happening. To make matters worse, the lobby Wi-Fi wasn’t working, and my phone battery was almost dead (2%), making the whole check-in process unnecessarily stressful.
Once inside the apartment, things didn’t improve. The hair dryer didn’t work, there wasn’t even a trash bin in the room, the refrigerator had a very unpleasant smell, and at one point there was no hot water. Although the apartment has a nice view, the overall maintenance and attention to detail were very disappointing.
Another issue is the building itself. The elevators had extremely long waiting times because it is such a large tower. The worst part, however, was the customer service.
I requested a late check-out and paid for an additional two hours. Finally, at the exact minute my extended check-out ended, someone knocked on my door asking me to leave. I’ve stayed in accommodations all over the world, and I’ve honestly never experienced such an inflexible and uncomfortable check-out process in my entire life.
5 / 10
The room was clean and check-in was easy. The instructions given were clear and straightforward. Good safety, security, and privacy.
Pool area was completely closed off for renovation. There was no communication about the renovation except a notice at the pool area. It was disappointing not able to use the pool and the lack of communication.
This is the 2nd time we have stayed at AXON. Location is excellent, easy to get to KLIA/sightseeing/shopping/food options.
10 / 10Outstanding·May 2026
What started off feeling uncertain due to the negative reviews quickly turned into a great experience, thanks to Luxe Management’s prompt and friendly communication via WhatsApp and a seamless check-in. The modern studio is thoughtfully equipped with a kitchen and washing machine—perfect for both short and longer stays, not forgetting a killer view of the city. Great amenities including a pool, garden, and gym add to the comfort, and the location in the heart of Bukit Bintang couldn’t be more convenient. A solid choice all around and we might have just found our go-to whenever we return to KL!
While you're here, you can enjoy all the comforts of home and more, including a sauna and free WiFi, as well as a plasma TV and a garden. Other amenities include towels, an ironing board, luggage storage, and soap.
Amenities
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Spa
Balcony/Terrace
WiFi/Internet
Garden
Sauna
Family friendly
Ironing facilities
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at The AXON @ Bukit Bintang. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at The AXON @ Bukit Bintang. Enjoy the water!
Is The AXON @ Bukit Bintang pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The AXON @ Bukit Bintang?
We found 13 amenities for this rental. This includes free wifi/internet, air conditioning, pool, non-smoking, and spa.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a sauna and free WiFi, as well as a plasma TV and a garden. Other amenities include towels, an ironing board, luggage storage, and soap.
Pool area was completely closed off for renovation. There was no communication about the renovation except a notice at the pool area. It was disappointing not able to use the pool and the lack of communication.
This is the 2nd time we have stayed at AXON. Location is excellent, easy to get to KLIA/sightseeing/shopping/food options.
10 / 10Outstanding·May 2026
What started off feeling uncertain due to the negative reviews quickly turned into a great experience, thanks to Luxe Management’s prompt and friendly communication via WhatsApp and a seamless check-in. The modern studio is thoughtfully equipped with a kitchen and washing machine—perfect for both short and longer stays, not forgetting a killer view of the city. Great amenities including a pool, garden, and gym add to the comfort, and the location in the heart of Bukit Bintang couldn’t be more convenient. A solid choice all around and we might have just found our go-to whenever we return to KL!
While you're here, you can enjoy all the comforts of home and more, including a sauna and free WiFi, as well as a plasma TV and a garden. Other amenities include towels, an ironing board, luggage storage, and soap.
Amenities
Free WiFi/internet
Air conditioning
Pool
Non-smoking
Spa
Balcony/Terrace
WiFi/Internet
Garden
Sauna
Family friendly
Ironing facilities
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at The AXON @ Bukit Bintang. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at The AXON @ Bukit Bintang. Enjoy the water!
Is The AXON @ Bukit Bintang pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The AXON @ Bukit Bintang?
We found 13 amenities for this rental. This includes free wifi/internet, air conditioning, pool, non-smoking, and spa.
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