Hampton Inn By Hilton St Louis Airport

It was a great breakfast! Thank you!

N/a

Cleanliness and closeness to airport We also had a GREAT receptionist who definitely went the extra mile for us when we arrived late. Her name is Taylor, she found us a room that they were sold out of and even had a bags taken to our room. She then found us in the restaurant to give us our keys. She was wonderful!

Nothing

The hotel staff were professional and courteous,breakfast great and plentiful. My granddaughter loved the view of the planes arriving and departing. I also enjoyed the fact that we couldn't hear them.

The parking for this weekend was absolutely horrible. The hotel has 2 sides, parking in the front and rear. The rear parking seems like miles from the entrances which were few for such a large hotel and we had to park up front behind the fire lane sign due to no space in the front or rear. Also the linen/towels were so dingy that they appeared dirty or gray even when I requested clean towels. There was a stain on the top linen of my sons bed that appeared dirty but had been washed. This linen should have been discarded if the stain could not be removed. Not cleaned and added back to a bed for other guests. Im sure the housekeeper saw it as my husband who is not so attentive to detail immediately saw the stain.

Location. Buffet was good.

Our room had a bad smell and something on the wall that looked like blood. A homeless man came in and asked them where the bathroom was, then he went and got food off the buffet. Don't mind him eating but he was dirty - pretty sure there were a lot of germs on his hands and he was using all the self-serve spoons that everyone after that had to use. After that he went into the elevator and up to the customer floors. The front desk person was watching this and didn't say anything to him. Felt it was unsafe for him to be on the floor with hotel patrons.