I booked Moonlit Bay Hotel through Hotels.com based on beautiful photos.
The reality was shocking: the property is in a state of disrepair and feels abandoned.
- The room I was given and the private swimming pool were dirty on arrival.
- The shower cubicle was blocked.
- Some area of hotel is neglected, with broken facilities and unsafe conditions.
- The architecture is beautiful but has been left to ruin, making the place feel like a ghost hotel.
- Water pressure was extremely weak, and the temperature constantly switched from cold to hot without control.
- Guest rooms are not cleaned in daily basis unless you specifically request it.
I complained at reception, they asked cleaners to go back and clean the room and swimming pool but, the lack of maintenance was visible.
I also contacted Hotels.com for relocation, but their support process was slow and costly by phone.
Hotels.com should remove or update their advert to reflect the true condition of the property. Guests deserve transparency, not glossy photos of a past that no longer exists.
I strongly advise future travelers to avoid booking this hotel until it is properly renovated and maintained.
4 / 10
Could be a gym, probably was at one point. Dirty, not well appointed, breakfast is cooked at 7:00 a.m. once so if you go at 9:00 you get 2 hour old food... If you enjoy old shrimp this is your place... Service is totally lacking or non existent. No mattress pad, AC can't keep room cool even in winter ... Look elsewhere for now
2 / 10
This place is not as it is listed. The room smell terrible, no hot water, and I originally booked 4days but due to the terrible condition, we stayed only 1 night and they said that we would be refunded but once we checked out and returned the key, they refused to refund the money. Please don’t waste your time. There is a better hotel near by called the Winston. That place was beyond amazing.
1 / 10
Feels like this place is a scam. Upon arriving there was no one to greet us and only two people at the front desk. The place is rundown and just not up to standards or what the hotel showing pictures show. There was mold in our room, and all over the property. The so called “private pool” was cold and dirty. The mattress and the chair in the room had stains. The sheets and furniture are new but I’m pretty sure it’s used as cover up for how rundown the property is. We ended up not even staying here I just walked into the room for 10min to check it out and immediately went to the front desk to ask for a refund. Unfortunately I was denied for the day since I “used” the room but was able to get refunded for the other days. They did work with me to get a refund and I do appreciate it. Just a headache since we were on vacation and just upset about how the situation took up our time.
While you're here, you can enjoy all the comforts of home and more, including a fenced pool and a lifeguard on site, as well as free WiFi and a Smart TV. Other amenities include premium bedding, a pillowtop bed, down comforters, and towels.
Amenities
Air conditioning
Pool
Non-smoking
Gym
Bar
Balcony/Terrace
WiFi/Internet
Microwave
Garden
Kettle
Laundry services
Children's high chair
Free toiletries
Towels
Safe
Hairdryer
Roll-in shower
FAQs
Is parking included with this villa?
Parking is not specified as an available amenity at Phuket Moonlit Bay Seaview Resort&Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
Yes, a swimming pool is available for use at Phuket Moonlit Bay Seaview Resort&Spa. Enjoy the water!
Is Phuket Moonlit Bay Seaview Resort&Spa pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Phuket Moonlit Bay Seaview Resort&Spa?
We found 17 amenities for this rental. This includes air conditioning, pool, non-smoking, gym, and bar.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsWiFi/Internet, Air conditioning, Pool and more
About this villa rental
While you're here, you can enjoy all the comforts of home and more, including a fenced pool and a lifeguard on site, as well as free WiFi and a Smart TV. Other amenities include premium bedding, a pillowtop bed, down comforters, and towels.
While you're here, you can enjoy all the comforts of home and more, including a fenced pool and a lifeguard on site, as well as free WiFi and a Smart TV. Other amenities include premium bedding, a pillowtop bed, down comforters, and towels.
Amenities
Air conditioning
Pool
Non-smoking
Gym
Bar
Balcony/Terrace
WiFi/Internet
Microwave
Garden
Kettle
Laundry services
Children's high chair
Free toiletries
Towels
Safe
Hairdryer
Roll-in shower
FAQs
Is parking included with this villa?
Parking is not specified as an available amenity at Phuket Moonlit Bay Seaview Resort&Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
Yes, a swimming pool is available for use at Phuket Moonlit Bay Seaview Resort&Spa. Enjoy the water!
Is Phuket Moonlit Bay Seaview Resort&Spa pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Phuket Moonlit Bay Seaview Resort&Spa?
We found 17 amenities for this rental. This includes air conditioning, pool, non-smoking, gym, and bar.
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