My family and I just returned from Maui, and this was our first - and absolutely our last - time using VRBO…We booked a two-bedroom unit for four nights. Upon arrival, we were told our reservation had been completely mishandled and split across multiple rooms: a two-bedroom for two nights, a one-bedroom for the third night, and a studio for the fourth. That meant packing up and moving three times during a four-night vacation, which was completely unacceptable and nowhere close to what we had booked.It gets worse. The reservation wasn’t even properly under my name: it was tied to someone else, with me listed only as a “guest.” That alone tells you how poorly this was handled.We lost the entire first day of our vacation trying to fix this mess while Marriott and the host pointed fingers at each other and took zero accountability. No urgency, no ownership, no real effort to resolve anything. VRBO customer support was just as bad and useless: hours on hold, endless transfers to “supervisors,” dropped calls. empty promises, and absolutely no follow-through. Had we relied on them, we likely would have been left without an adequate place to stay.This was a complete failure across the board: by the host, by VRBO, and by everyone involved. Save yourself the stress, wasted time, and ruined vacation days: do not book with this host, and think very carefully before using VRBO at all.If zero stars were an option, that’s exactly what they would get.
4 / 10
The property manager did not tell us we would have to change rooms part way through our trip. They also did not coordinate the move. They also did not communicate with the front desk on our arrival and our room was not clean. We were not able to use half the facility on the first night. The check in desk has the owner’s name on the reservation, and then added ours. The facility was great and staff was great, the host was hard to work with.
Amid the azure Pacific, along the crystal sands of Kā‘anapali Beach, Marriott’s Maui Ocean Club is an oasis of relaxation, adventure and bliss. Enjoy some of the best golf, tennis, diving and mountain biking you'll find anywhere, all surrounded by beautiful Hawaiian scenery.
Enjoy some of the best golf, tennis, diving and mountain biking you'll find anywhere, all surrounded by beautiful Hawaiian scenery.
Units are assigned at checkin and may vary slightly from pictures shown. Photos and description courtesy of Marriott.
Amenities
Non-smoking
No pets allowed
Family friendly
FAQs
Is parking included with this villa?
Parking is not specified as an available amenity at Marriott's Maui Ocean Club, Lāhainā (2BR). For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
We didn’t find pool listed as an amenity for this villa. It may be worth double checking if a pool is important for your stay.
Is Marriott's Maui Ocean Club, Lāhainā (2BR) pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Marriott's Maui Ocean Club, Lāhainā (2BR)?
We found 3 amenities for this rental. This includes non-smoking, no pets allowed, and family friendly.
Top-tier experienceA high end property in this area
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About this villa rental
Amid the azure Pacific, along the crystal sands of Kā‘anapali Beach, Marriott’s Maui Ocean Club is an oasis of relaxation, adventure and bliss. Enjoy some of the best golf, tennis, diving and mountain biking you'll find anywhere, all surrounded by beautiful Hawaiian scenery.
Enjoy some of the best golf, tennis, diving and mountain biking you'll find anywhere, all surrounded by beautiful Hawaiian scenery.
Units are assigned at checkin and may vary slightly from pictures shown. Photos and description courtesy of Marriott.
Amid the azure Pacific, along the crystal sands of Kā‘anapali Beach, Marriott’s Maui Ocean Club is an oasis of relaxation, adventure and bliss. Enjoy some of the best golf, tennis, diving and mountain biking you'll find anywhere, all surrounded by beautiful Hawaiian scenery.
Enjoy some of the best golf, tennis, diving and mountain biking you'll find anywhere, all surrounded by beautiful Hawaiian scenery.
Units are assigned at checkin and may vary slightly from pictures shown. Photos and description courtesy of Marriott.
Amenities
Non-smoking
No pets allowed
Family friendly
FAQs
Is parking included with this villa?
Parking is not specified as an available amenity at Marriott's Maui Ocean Club, Lāhainā (2BR). For more information, we encourage you to contact the property about where to park.
Is there a pool at this villa?
We didn’t find pool listed as an amenity for this villa. It may be worth double checking if a pool is important for your stay.
Is Marriott's Maui Ocean Club, Lāhainā (2BR) pet friendly?
Unfortunately, this villa is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Marriott's Maui Ocean Club, Lāhainā (2BR)?
We found 3 amenities for this rental. This includes non-smoking, no pets allowed, and family friendly.
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