The owner of this apartment was very uncooperative and unprofessional. We had a 12-day reservation at this apartment and traveled for 20 hours to get there due to an unfavorable traffic situation a massive traffic jam that couldn't be avoided). Because of the delay, we missed the official check-in time, but we informed the owner during the check-in period that we would unfortunately arrive late due to objective reasons (the traffic situation on the highway). The owner was extremely unhelpful and did not communicate with us at all. Instead, he contacted Booking. A representative from Booking got in touch with us on his behalf and told us that if we did not arrive by 9:00 PM, the owner wanted to cancel our reservation. We explained our situation and the traffic reasons for the delay to her as well. She assured us that she would call him again and let us know, and advised us to contact him directly and offer a fee for the late check-in. Since the owner did not communicate with us at all, we sent him an email. He didn’t answer the phone and even declined our calls. At midnight, our reservation was canceled. The owner wanted to communicate only via Booking, which was no longer possible for us after the reservation had been canceled. The Booking representative never got back to us, despite promising that she would help resolve the issue. When we arrived at the property, we found out that our reservation had been canceled without any consideration for the objective reason for our delay. We had paid for 11 nights and arrived only 3 hours late. We didn’t expect to be checked in late at night, but we did expect to be allowed to check in the next day. After a 20-hour car journey (which was supposed to take 14 hours), we had to sleep in the car. The next day, from morning until evening, we kept contacting Booking in hopes that they would resolve the situation caused by the cancellation of our reservation.
For a two-month reservation with a higher payment, we should have been entitled to check in the next day.However, the operator didnt get back to us after contacting us, we repeatedly contacted other operators to whom we explained our situation from the beginning.The operators gave us hope for accommodation at the given apartment, or alternative accommodation or a refund.The last operator we contacted informed us after 5 PM that we are not entitled to anything.We started looking for accommodation on our own so we wouldn't have to spend another night in the car, in front of the already paid-for accommodation.Since we had nowhere to leave our luggage, some local person broke our car window and stole our luggage.On top of spending the whole second day at the police station, we had to buy replacement clothes.This situation would never have happened if we had been accommodated according to the plan.I wouldn’t wish such an experience on anyone.I do not recommend this accommodation under any circumstances.I am extremely dissatisfied with the approach of both the owner and Booking.The owner is satisfied, Booking is satisfied, and the only one dissatisfied is the customer who paid for everything.Booking sent me an email saying that if I had contacted the host in advance,we could have had more options.But I did contact him,and Booking knew about it,as did the operator who contacted me instead of the owner and to whom I explained the situation on the highway.She advised me to call the owner and offer extra payment for waiting.I sent the owner an email, since he did not answer the phone, and even declined our calls. He replied that he does not want any extra payment and that he will cancel the reservation.Booking did not resolve our situation despite the objective reasons and evidence, and the highway situation on that day and time is officially traceable.This is something for both sides to consider whether, as a customer, I deserve satisfaction- 100% refund and...
10 / 10
posto perfetto per godersi il mare
Tutto, veramente accogliente e host super! :)
10 / 10
Una bella settimana di mare!
Appartamento carino e ben disposto, con aria condizionata in entrambe le camere. Il giardino è parecchio grande e ben attrezzato, con sdraio, tavolo e sedie e barbecue. Per andare al mare basta attraversare la strada e si è in spiaggia. I proprietari gentilissimi, sono venuti incontro alle nostre esigenze di orari.
10 / 10
Una piacevole vacanza
Mi e' piaciuto : L'accoglienza e la disponibilità del proprietario. La comodità di un piano terra con il grande terrazzo con arredi da esterno anche per pranzarvi, la vicinanza alla spiaggia, l'aria condizionata e l'account tv. La tranquillità dell' affaccio interno piuttosto che su strada.
Mi e' piaciuto meno: La possibilità di sdraiarsi su un divano per guardare la TV ma va bene anche dal letto, il tavolo da pranzo, ma va bene anche la scrivania. La distanza dal centro, ma con la macchina si raggiunge tutto facilmente e ci sono parcheggi organizzati
Appartamento carino e ben disposto, con aria condizionata in entrambe le camere. Il giardino è parecchio grande e ben attrezzato, con sdraio, tavolo e sedie e barbecue. Per andare al mare basta attraversare la strada e si è in spiaggia. I proprietari gentilissimi, sono venuti incontro alle nostre esigenze di orari.
10 / 10Outstanding·Aug 2026
Mi e' piaciuto : L'accoglienza e la disponibilità del proprietario. La comodità di un piano terra con il grande terrazzo con arredi da esterno anche per pranzarvi, la vicinanza alla spiaggia, l'aria condizionata e l'account tv. La tranquillità dell' affaccio interno piuttosto che su strada.
Mi e' piaciuto meno: La possibilità di sdraiarsi su un divano per guardare la TV ma va bene anche dal letto, il tavolo da pranzo, ma va bene anche la scrivania. La distanza dal centro, ma con la macchina si raggiunge tutto facilmente e ci sono parcheggi organizzati
10 / 10Outstanding·Apr 2026
Casa tenuta in modo eccellente, ha tutti i confort, è due passi dal mare, proprietario eccezionale. Ci siamo sentiti a casa. Grazie per la bellissima vacanza.🥰💚
Appartamento carino e ben disposto, con aria condizionata in entrambe le camere. Il giardino è parecchio grande e ben attrezzato, con sdraio, tavolo e sedie e barbecue. Per andare al mare basta attraversare la strada e si è in spiaggia. I proprietari gentilissimi, sono venuti incontro alle nostre esigenze di orari.
10 / 10Outstanding·Aug 2026
Mi e' piaciuto : L'accoglienza e la disponibilità del proprietario. La comodità di un piano terra con il grande terrazzo con arredi da esterno anche per pranzarvi, la vicinanza alla spiaggia, l'aria condizionata e l'account tv. La tranquillità dell' affaccio interno piuttosto che su strada.
Mi e' piaciuto meno: La possibilità di sdraiarsi su un divano per guardare la TV ma va bene anche dal letto, il tavolo da pranzo, ma va bene anche la scrivania. La distanza dal centro, ma con la macchina si raggiunge tutto facilmente e ci sono parcheggi organizzati
10 / 10Outstanding·Apr 2026
Casa tenuta in modo eccellente, ha tutti i confort, è due passi dal mare, proprietario eccezionale. Ci siamo sentiti a casa. Grazie per la bellissima vacanza.🥰💚
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