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Reviews
1 / 10
Stolen my money
I am requesting Booking.com's assistance regarding my reservation, as I will not pay any cancellation fee under these circumstances.
There is a free cancellation option available, and I have already submitted the request. I am currently waiting for it to be approved.
I have videos, photos, and WhatsApp conversations with the property's support team clearly showing that the issues I encountered were never properly resolved.
Upon arrival, it took approximately 30 minutes before we could access our room, and we were even required to change accommodations. By the time we were finally able to settle in, it was already close to midnight.
Shortly afterward, we discovered that the toilet was loose and unstable, creating a safety risk for guests.
While my wife was taking a shower, the electric water heater shut off completely. I had to leave the room to find an employee and request that it be turned back on. Later, when it was my turn to shower, the water heater failed again while I was fully covered in soap. Once again, I had to leave the room soaking wet and search through the corridors for assistance.
After so many problems, I decided that I could no longer remain at the property. It was an extremely cold night, and because of this situation, I had to go outside while wet and then drive approximately 1 hour and 30 minutes back home during the early hours of the morning.
It is important to note that both the support staff who assisted me via WhatsApp and Diego, the employee working that night, fully understood the seriousness of the situation. They acknowledged the problems and clearly informed me that there would be no issue canceling the reservation and that I could simply request a refund afterward.
Now, to my surprise, I am being told that there is a cancellation fee and that charges are being imposed which were never mentioned before. This is completely unacceptable, especially since the property failed to provide the service that was contracted.
I am requesting Booking.com's assistance regarding my reservation, as I will not pay any cancellation fee under these circumstances.
There is a free cancellation option available, and I have already submitted the request. I am currently waiting for it to be approved.
I have videos, photos, and WhatsApp conversations with the property's support team clearly showing that the issues I encountered were never properly resolved.
Upon arrival, it took approximately 30 minutes before we could access our room, and we were even required to change accommodations. By the time we were finally able to settle in, it was already close to midnight.
Shortly afterward, we discovered that the toilet was loose and unstable, creating a safety risk for guests.
While my wife was taking a shower, the electric water heater shut off completely. I had to leave the room to find an employee and request that it be turned back on. Later, when it was my turn to shower, the water heater failed again while I was fully covered in soap. Once again, I had to leave the room soaking wet and search through the corridors for assistance.
After so many problems, I decided that I could no longer remain at the property. It was an extremely cold night, and because of this situation, I had to go outside while wet and then drive approximately 1 hour and 30 minutes back home during the early hours of the morning.
It is important to note that both the support staff who assisted me via WhatsApp and Diego, the employee working that night, fully understood the seriousness of the situation. They acknowledged the problems and clearly informed me that there would be no issue canceling the reservation and that I could simply request a refund afterward.
Now, to my surprise, I am being told that there is a cancellation fee and that charges are being imposed which were never mentioned before. This is completely unacceptable, especially since the property failed to provide the service that was contracted.
1 / 10
I couldn’t access they had no electricity no AC ,big bugs all over the place and they don’t want to refund
I couldn’t access they had no electricity no AC ,big bugs all over the place and they don’t want to refund
I couldn’t access they had no electricity no AC ,big bugs all over the place and they don’t want to refund
9 / 10
Una excelente opcion para una estadia de paso
Excelente lugar, es un hotel de corta estadia, apenas para llegar a descansar y avanzar en sus tareas del dia a dia en Sao Paulo, el desayuno es ideal para iniciar, ademas de los espacios fuera de la habitacion funciona muy bien, rapido acceso a los cuartos y una excelente ubicacion.
8 / 10
o café da manhã é muito bom e funcionários atenciosos
Excelente lugar, es un hotel de corta estadia, apenas para llegar a descansar y avanzar en sus tareas del dia a dia en Sao Paulo, el desayuno es ideal para iniciar, ademas de los espacios fuera de la habitacion funciona muy bien, rapido acceso a los cuartos y una excelente ubicacion.
8 / 10Excellent·Sep 2026
café da manhã e fucinonarios
barulhos
9 / 10Outstanding·Sep 2026
praticidade
ruídos
6 / 10Average·Sep 2026
Ótima localização, perto do local onde gostaria de ir em São Paulo.
O quarto era muito pequeno mesmo (o frigobar ficava em cima da mesa de cabeceira). Houve também discrepâncias em relação ao que estava descrito sobre o quarto - não havia isolamento acústico, não havia arara para pendurar roupas.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Add Hotel Jockey. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Add Hotel Jockey. Enjoy the water!
Is Add Hotel Jockey pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Add Hotel Jockey?
We found 21 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Spa
Kitchen
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Laundry services
Spa bath
Family friendly
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Sao Paulo City
Ratings and reviews
7 / 10
Good(817 Ratings)
100% verified reviews
9 / 10Outstanding·Sep 2026
Excelente lugar, es un hotel de corta estadia, apenas para llegar a descansar y avanzar en sus tareas del dia a dia en Sao Paulo, el desayuno es ideal para iniciar, ademas de los espacios fuera de la habitacion funciona muy bien, rapido acceso a los cuartos y una excelente ubicacion.
8 / 10Excellent·Sep 2026
café da manhã e fucinonarios
barulhos
9 / 10Outstanding·Sep 2026
praticidade
ruídos
6 / 10Average·Sep 2026
Ótima localização, perto do local onde gostaria de ir em São Paulo.
O quarto era muito pequeno mesmo (o frigobar ficava em cima da mesa de cabeceira). Houve também discrepâncias em relação ao que estava descrito sobre o quarto - não havia isolamento acústico, não havia arara para pendurar roupas.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Sao Paulo City
About this apartment rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Spa
Kitchen
Balcony/Terrace
WiFi/Internet
Shared living spaces
Garden
Laundry services
Spa bath
Family friendly
Key access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Add Hotel Jockey. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Add Hotel Jockey. Enjoy the water!
Is Add Hotel Jockey pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Add Hotel Jockey?
We found 21 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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