Eurostars Valladolid

La cama... muy rica!

El ascensor para el automóvil y que la TV por cable se apagaba continuamente y había que esperar como 1 o 2 minutos para continuar viendo la película.

Habitacion amplia y muy comoda. Buena insonorizacion. Desayuno muy bueno. Muy buena ubicacion.

Parking con ascensor es un poco incomodo.

O hotel é lindíssimo! Amamos Haver a opção de espaço com dois quartos para que o nosso bebé pudesse dormir sossegado.

Gostamos de tudo

Location, close to plaza mayor and cathedral. Breakfast and staff at breakfast - good selection of plates, and service outstanding.

Not a 5-star hotel at all. First of all if you come by car it is difficult to find as the hotel is on a pedestrian only zone- hotel should advice you and give you directions. Since hotel parking is small, they should have a contract with the plaza mayor parking and make it available for guests. However you need to take an elevator and bring your stuff up from the underground parking, hence coordination with a bellhop would be useful. Quality of service at reception -unfriendly and not service oriented. Amenities in room not 5 star. Shampoo / soap in dispensers needed refill never happened. Service level needs to be upgraded if you want to be 5 star. For now no value for money. My recommendation is do a customer journey and think about what would a customer need or expect from a 5 star hotel from the moment I make the reservation until Inpeave.