Mercure Abu Dhabi Downtown

We had an absolutely wonderful 2-night stay at Mercure Abu Dhabi and honestly, this has been one of our best hotel experiences in Abu Dhabi! A very special thank you to Mr. Mehdi Ben Ahmed, who was incredibly accommodating from our email communication before our stay and continued to assist us warmly upon our arrival at reception. His excellent hospitality and attention made us feel genuinely welcomed. We were delighted to receive a complimentary upgrade to a Family Suite and a Privilege Suite with connecting doors, which was absolutely perfect for our family stay. The rooms and amenities were modern, new, comfortable, and made our experience even more enjoyable. The hotel team also made my husband's birthday extra special with the sweetest surprises—cute towel art, balloons, and a slice of cake! 🎂🎈 These thoughtful touches truly made us feel special. We also enjoyed the pool so much that we practically had it to ourselves! 🏊‍♀️✨ Coming from Dubai, where we have so many hotel options and experiences to compare, Mercure Abu Dhabi truly stands out. From the beautiful and new facilities to the excellent service and thoughtful hospitality, everything exceeded our expectations. A huge thank you to Mehdi and every member of the Mercure Abu Dhabi team who contributed to making our stay and my husband's birthday celebration so memorable. We will definitely remember this experience! ❤️

Mercure is my favourite hotel in AD now. Very clean and comfortable. The hotel is convenient for business trips. Special thanks to the cook for very tasty and unusual breakfast options (including kimchi, salads, home made yogurt)

There are no sleepers in the room

I'm sorry i skipped breakfast for this stay.

Everything went well. no complaint. Excellent service .

The hotel location and overall condition is good, as it is newly renovated

There was continuous construction noise next to our room, which made our stay extremely unpleasant. We paid USD 250 for one night in the Mercure Suite, and despite raising the issue with staff, nothing was done. The next morning (Sunday), when we hoped to sleep in and have a relaxing start to the day, the construction noise started again around 10am. We reported it to the front desk, and although they acknowledged the complaint, they said they were “too busy” and would call us back within 5 minutes. Instead of resolving the issue, we received a call nearly two hours later, only to remind us to check out. The staff clearly did not know how to handle the complaint, and the issue was completely ignored.