Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
4 / 10
Failed to deliver core advertised amenities. Dismissive owners. Claimed problems did not exist.
Excellent location.
Very clean and modern.
Large fridge.
Small balcony
The property failed to deliver core advertised amenities, specifically functional, guest-controlled air conditioning and reliable Wi-Fi, which significantly impacted our sleep and ability to do some computer work.
Key Issues:
Misleading Advertising: The listing explicitly states "Air Conditioning" and "Heating." Standard industry practice implies guest control. The host retains exclusive remote control, denying us any ability to adjust temperatures. This was not disclosed prior to booking.
Health & Comfort Impact: Due to lack of control, nighttime temperatures dropped to 14°C (requiring extra bedding) and daytime heat could not be mitigated. We were forced to sleep with windows open, resulting in severe sleep disruption from light and noise. This deprived us of daytime activities.
Unusable Wi-Fi: Signal strength was -75 dBm (weak/unstable), preventing professional work and even access to Booking.com support pages. Host claimed it was "working correctly" despite objective data showing otherwise.
Host Conduct: After politely raising these issues, the host became dismissive, citing expired EU regulations that do not apply to private rentals. Crucially, after I sent a final request for goodwill resolution, the host removed me from the communication WhatsApp group, effectively blocking direct dialogue.
Admission of Deficiency: On our final day, technicians installed new control panels. A worker admitted "the problem is gone now" since we were leaving, confirming the previous system was inadequate.
10 / 10
Cómodo y céntrico
Muy agradable, nuevo y limpio. Muy céntrico. Nos gustó todo.
Nada
10 / 10
Excelente
Apartamentos nuevos muy bien ubicados
Nada
9 / 10
Genial
Limpio y luminoso
Algo incomoda la cama sofá, bien para un día o dos no más.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Apartamentos Plaza San Juan by keyhom. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Apartamentos Plaza San Juan by keyhom pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apartamentos Plaza San Juan by keyhom?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Salamanca
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
WiFi/Internet
Family friendly
Accessible by lift
Key access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Apartamentos Plaza San Juan by keyhom. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Apartamentos Plaza San Juan by keyhom pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apartamentos Plaza San Juan by keyhom?
We found 13 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and heating.
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