TownePlace Suites by Marriott Pell City

It was overall a fantastic property! I especially liked the kitchenette.

The parking lot is alittle cramped but not that bad and the exhaust vent above the toilet leaked nasty stuff once after a hot shower got condensation in it but overall wasn’t bad

It was clean, the staff was super nice and welcoming. I would stay there again.

The door was hard to open I think it was coming off., made a scraping noise every time the door opened. Staff said they will be fixing it.

The room and service!

The bed was a bit to soft.

Ruby, the front desk attendant, was amazing! She cares so much and was so upset that we had an issue with our room. Twice, she stated she was embarrassed and we assured her it was ok and not her fault. She was a gem and it is so refreshing to see someone who takes ownership and really cares about doing a good job. We were not upset - it was only a minor inconvenience - but Ruby treated the situation with the utmost professionalism.

The air conditioner in our room was leaking onto the carpet, so most of the carpet in the room was soggy. Ruby relocated us to another room and upgraded us to a 1-bedroom suite at no additional charge.