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Includes essentialsFree WiFi/internet and more
Location
Reviews
1 / 10
Não teve estadia.
NADA
Bom dia,
Venho por meio deste registrar um problema grave ocorrido com a minha reserva realizada pelo Booking, em Itaipava, com check-in no dia 06/12 e check-out no dia 07/12, feita no dia 30/11, para duas pessoas.
Programamos nossa chegada para às 10h, saindo de Cabo Frio, onde residimos. Devido a engarrafamento, chegamos por volta das 12h. Ao chegar ao local, tivemos grande dificuldade para encontrar a cabana, pois não havia qualquer identificação ou sinalização, sendo necessário pedir ajuda a moradores da região.
Após contato com o anfitrião, o funcionário enviado abriu o imóvel, e ao entrar nos deparamos com um ambiente completamente inadequado para hospedagem. O local apresentava:
• louça suja acumulada na pia;
• comida estragada;
• lixo espalhado;
• forte odor desagradável;
• falta total de limpeza e preparo.
Comuniquei imediatamente ao anfitrião, que informou que enviaria alguém para realizar a faxina. Considero essa situação inaceitável, principalmente após percorrermos mais de 200 km para celebrar uma data especial. A acomodação deveria estar pronta no horário informado, especialmente considerando que a reserva foi feita com antecedência.
Diante da impossibilidade de permanecer no local, solicitamos o cancelamento imediato da reserva. Em seguida, buscamos outras opções de hospedagem e enfrentamos grande dificuldade, passando por quatro locais esgotados devido a um evento acadêmico na região. Após muita procura e desgaste, conseguimos vaga apenas em uma pousada mais afastada, já no final do dia.
Diante de todo o transtorno, solicito ao Booking:
1. Cancelamento total da reserva, sem qualquer cobrança;
2. Reembolso integral de valores eventualmente cobrados;
3. Registro da ocorrência para que sejam tomadas medidas em relação ao anúncio e ao anfitrião, evitando que outros hóspedes passem pela mesma situação.
Anexo este relato na expectativa de uma solução rápida e justa.
Agradeço a atenção e aguardo retorno.
Parking is not specified as an available amenity at Cabana em Araras. For more information, we encourage you to contact the property about where to park.
Is there a pool at this chalet?
We didn’t find pool listed as an amenity for this chalet. It may be worth double checking if a pool is important for your stay.
Is Cabana em Araras pet friendly?
Unfortunately, this chalet is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cabana em Araras?
We found 4 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of State of Rio de Janeiro
About this chalet rental
Comfortable Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
WiFi/Internet
FAQs
Is parking included with this chalet?
Parking is not specified as an available amenity at Cabana em Araras. For more information, we encourage you to contact the property about where to park.
Is there a pool at this chalet?
We didn’t find pool listed as an amenity for this chalet. It may be worth double checking if a pool is important for your stay.
Is Cabana em Araras pet friendly?
Unfortunately, this chalet is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Cabana em Araras?
We found 4 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, and wifi/internet.
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