Tout c’est magnifique

Rien

The staff were wonderful, the chef was so kind, remembering everyone's name and provide us delicious gluten free options. The guide was also very helpful, always tries his best to give us the best experience.

No hot water the first day, had to shower in cold water. Turned out the staff did not turn on the electricity switch for the hot water system. It took entire night to get the hot water after turning on the switch. There is also a bad odor from the water pipe. The closest airport is also terrible, but this is not the lodge's problem. Air Borneo MY3019 was canceled, and we missed our next day's connecting flight and hotel in Kota Kinabalu. Air Borneo put us in a very very basic hotel, not exactly clean (for example, found hair in towels). Suggest Borneo Rainforest Lodge to offer an earlier shuttle bus in future to catch MY 3017 earlier flight. This will provide the option of taking a later flight if the earlier one is canceled.

An excellently run, amazing lodge. Not only was the accommodation amazing, but the staff and tour guides were always top tier and helpful and truly make your stay worthwhile.

The guide, Cassey, was excellent, the chief worked hard to deliver delicious food. The room aspects were exceptional

The hotel only available including snorkelling (straight from the airport) which wasn't wanted/required. Despite the hotel charging a huge amount they insist on charging extra for transfers (there are no alternatives) if you choose to travel outside alotted times. Some of the guide times were too early and there should be options for more bespoke timing.