Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsBalcony/Terrace, Garden and more
Location
Reviews
3 / 10
Unterkunft schön, Kundenservice enttäuschend.
Die Ferienhäuser sind geräumig, ansprechend eingerichtet und bieten ausreichend Platz, auch für größere Gruppen. Die Lage eignet sich gut als Ausgangspunkt für Ausflüge im Harz und grundsätzlich hat uns die Unterkunft selbst gut gefallen.
Während unseres gesamten Aufenthalts funktionierte in beiden gebuchten Ferienhäusern die Heizung nicht (Warmwasser schon). Der Mangel wurde bereits am Tag nach der Anreise gemeldet und vom Vermieter bestätigt. Trotz mehrerer Kontaktaufnahmen konnte der Defekt bis zu unserer Abreise nicht behoben werden. Die Wohnräume waren dauerhaft so kühl, dass wir selbst tagsüber teilweise nur mit Pullovern im Haus saßen. Für eine Reisegruppe mit 11 Personen, darunter zwei Kinder und eine Schwangere, war das nicht akzeptabel.
Dass technische Defekte auftreten können, ist nicht das Problem und wir haben Verständnis dafür, dass ein Wochenende eine Reparatur erschwert. Entscheidend ist der Umgang damit. Dieser war aus unserer Sicht enttäuschend. Der telefonische Kontakt war mühsam, wir mussten unserem Anliegen mehrfach selbst hinterhertelefonieren, erhielten keine verlässlichen Rückmeldungen und hatten bei nahezu jedem Gespräch einen anderen Ansprechpartner.
Nach unserem Aufenthalt baten wir aufgrund des Mangels um eine angemessene teilweise Erstattung. Diese wurde trotz des bestätigten Defekts abgelehnt. Auf unsere letzte Nachricht reagierte der Vermieter überhaupt nicht mehr.
Die Unterkunft selbst ist schön. Wer jedoch Wert auf einen zuverlässigen Umgang mit Problemen und einen kundenorientierten Service legt, sollte berücksichtigen, dass wir in unserem Fall leider gegenteilige Erfahrungen gemacht haben. Aufgrund des Heizungsausfalls während des gesamten Aufenthalts und des aus unserer Sicht unzureichenden Beschwerdemanagements können wir die Unterkunft leider nicht empfehlen.
Parking is not specified as an available amenity at Harzchalet-Brockenbahn-Ganzes-Haus. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Harzchalet-Brockenbahn-Ganzes-Haus pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Harzchalet-Brockenbahn-Ganzes-Haus?
We found 6 amenities for this rental. This includes free parking, non-smoking, pets allowed, heating, and balcony/terrace.
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsBalcony/Terrace, Garden and more
Map of Saxony-Anhalt, Germany
About this apartment rental
Spacious Accommodations
Amenities
Free Parking
Non-smoking
Pets allowed
Heating
Balcony/Terrace
Garden
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Harzchalet-Brockenbahn-Ganzes-Haus. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Harzchalet-Brockenbahn-Ganzes-Haus pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Harzchalet-Brockenbahn-Ganzes-Haus?
We found 6 amenities for this rental. This includes free parking, non-smoking, pets allowed, heating, and balcony/terrace.
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