Sunny Opposite the Park, Central Steps from It All!
3.8 / 10
(9 Ratings)
$$$$
Apartment in London Borough of Southwark
2 guests · 1 bedroom · 1 bath
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
1 / 10
Dirty, unprepared & cancelled after check-in. No support from booking.com
N/A see below - this was, without question, the worst accommodation experience I have ever had.
Absolutely would not recommend this property and the experience has seriously made us reconsider using Booking.com.
Our booking was made months in advance, yet we struggled to even get the key code because the owner wasn't responding and later claimed she was on holiday abroad. We were subsequently told she had missed our reservation because the property was "no longer listed", despite our confirmed Booking.com reservation. She even asked us to check whether it had been cleaned, suggesting she already suspected there was an issue.
When we finally got inside, it was obvious the property hadn't been cleaned since the previous guests. There was dirty bedding, used towels with make-up on them, no soap and barely any toilet paper. The photos speak for themselves.
We asked for a cleaner rather than immediately looking elsewhere and I even sent the owner a list of 24/7 London cleaning companies but she said she couldn't arrange one. We were effectively expected to sleep in someone else's dirty bedding and use their towels. More than two hours after we checked in, she cancelled our booking, leaving us with nowhere to stay.
Booking.com's handling of the situation was horrendous to say the least. We weren't guaranteed a refund, despite offering photographic evidence. I asked what protection we had as their customers and received no real answer. When I asked for a manager, I was told all managers were in a meeting for an hour. I waited on hold only for the call to eventually be hung up.
The alternatives offered were also unsuitable - some were almost an hour's drive away and others had a "disappointing" guest rating. Booking.com offered to reimburse up to £50 extra which wasn't enough to cover somewhere nearby with a reasonable rating.
In the end, we booked a Premier Inn ourselves at the last minute and it was amazing — clean, comfortable and completely stress-free.
8 / 10
Ideal spot opposite the park. Clean and comfortable.
The location, opposite the park where we had a wedding. Clean and bedding smelt lovely and fresh. Lovely shops behind to wander.
Very noisy late into early hours. It was a hot day. We had to have windows open. Maybe a couple of fans please!
1 / 10
Must have been a nice place to stay many years ago.
The location was good. The flat itself was reasonably clean, but the entrance hall (ground floor) was dirty and so were the stairs up to the first floor.
The front door needs attention and is difficult to open/close as it catches on the floor. The sliding bathroom door, which is currently leaning against the kitchen wall, which hits the kitchen light switch! This needs removing or refining. The kitchen window needs a better repair than J clothes stuffed in it. The current sliding bathroom door appears to be the original kitchen door with its handles removed. There are holes through this door so that it can be pulled across. The kitchen is not fully equipped and lacks knifes, forks etc. We could not find any mini-bar as advertised. The TV, which is shown in the photos, does not have an aerial and therefore is useless. The hot water/heating did not work and we only received information of how to sort 24 hours after we had left! Owner appears to be abroad and it takes at least 24 hours to get any response. The wi-fi didn't work. It kept coming up that we needed to be closer to the hub. We were eventually informed that the hub was on the ground floor and we were told it would be best if we were in the living room. We even put our tablet and laptop on the floor of the living room and still could not get it to work.
1 / 10
They cancelled my booking 14 hours before I was due to check in with no explanation.
NA
They cancelled my booking 14 hours before I was due to check in with no explanation.
The location, opposite the park where we had a wedding. Clean and bedding smelt lovely and fresh. Lovely shops behind to wander.
Very noisy late into early hours. It was a hot day. We had to have windows open. Maybe a couple of fans please!
9 / 10Outstanding·Feb 2026
Lovely apartment, very nice layout, clean facilities and all in all a really nice place to stay. Owner of the apartment had great customer service, answering the phone almost immediately to help me get into the keybox as it was a last minute booking. would recommend
Might benefit from a kettle, but only there for one night, might have just missed it
6 / 10Average·Mar 2026
This is a beautiful, charming apartment in a really fantastic location. Not the most well equipped but everything you need for a short stay in London. The host Maria was very friendly, kind and helpful in all communications.
Stayed here with my two young children, on the Friday night none of us were able to sleep until after midnight as there was a DJ playing next door, and the noise levels were insanely high. The bed in the sitting room was literally vibrating from the speakers. I went down to speak to the doorman in my pyjamas at one point it was so bad 🙈 If I hadn't have been there with the kids it probably wouldn't have mattered so much, so I wouldn't let this stop you booking, but definitely take it into consideration for weekend bookings.
Parking is not specified as an available amenity at Sunny Opposite the Park, Central Steps from It All!. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Sunny Opposite the Park, Central Steps from It All! pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sunny Opposite the Park, Central Steps from It All!?
We found 4 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, and wifi/internet.
Sunny Opposite the Park, Central Steps from It All!
3.8
(9 Ratings)
"Lovely apartment, very nice layout, clean facilities and all in all a really nice place to stay. Owner of the apartment had great customer service, answering the phone almost immediately to help me ge..."
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
WiFi/Internet
Map of London Borough of Southwark
Ratings and reviews
3.8 / 10
(9 Ratings)
100% verified reviews
8 / 10Excellent·Jun 2026
The location, opposite the park where we had a wedding. Clean and bedding smelt lovely and fresh. Lovely shops behind to wander.
Very noisy late into early hours. It was a hot day. We had to have windows open. Maybe a couple of fans please!
9 / 10Outstanding·Feb 2026
Lovely apartment, very nice layout, clean facilities and all in all a really nice place to stay. Owner of the apartment had great customer service, answering the phone almost immediately to help me get into the keybox as it was a last minute booking. would recommend
Might benefit from a kettle, but only there for one night, might have just missed it
6 / 10Average·Mar 2026
This is a beautiful, charming apartment in a really fantastic location. Not the most well equipped but everything you need for a short stay in London. The host Maria was very friendly, kind and helpful in all communications.
Stayed here with my two young children, on the Friday night none of us were able to sleep until after midnight as there was a DJ playing next door, and the noise levels were insanely high. The bed in the sitting room was literally vibrating from the speakers. I went down to speak to the doorman in my pyjamas at one point it was so bad 🙈 If I hadn't have been there with the kids it probably wouldn't have mattered so much, so I wouldn't let this stop you booking, but definitely take it into consideration for weekend bookings.
$$$$
3.8
(9 Ratings)
"Lovely apartment, very nice layout, clean facilities and all in all a really nice place to stay. Owner of the apartment had great customer service, answering the phone almost immediately to help me ge..."
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of London Borough of Southwark
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Sunny Opposite the Park, Central Steps from It All!. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Sunny Opposite the Park, Central Steps from It All! pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Sunny Opposite the Park, Central Steps from It All!?
We found 4 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, and wifi/internet.
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