Overall just bad. Cleaning is bad, condition not good, apartment not even close to the pictures. A lot of noise from other guests and noise from wind.
5 / 10
New build in 2025 - spacious, modern, clean - love it !
1 / 10
Our stay was absolutely dreadful. We were left for two full days without any air conditioning, with the apartment reaching around 27–28°C inside. The windows were locked and could not be opened, leaving us trapped in unbearable, suffocating heat with our 9-year-old and 4-year-old children.
We contacted Charles Hope repeatedly and spoke to three different members of staff. The first night we were told someone would come in the morning — nobody came. The following day we were told they would find out what was happening and send someone, but nobody even called us back. That evening, we were once again told there was nobody available to help.
We were miles from home, exhausted and hardly slept for two nights because of the heat. This was not a minor inconvenience — it was genuinely torturous, especially with young children.
For a company operating so many apartments, the complete lack of urgency, communication and basic care shown to paying guests was shocking. Leaving a family in a locked, boiling-hot apartment for two days without air conditioning is completely unacceptable.
I would absolutely not recommend Charles Hope after this experience.
8 / 10
Lovely new apartments. Quiet and a good view. Beds were comfy and bathrooms lovely and the kitchen well equipped.
The need for key fobs to go thru every door was somewhat tiresome and a bit surreal. The concierge who carry out the check in for these apartments were helpful. I was somewhat disappointed as there was no hairdryer in the apartment. After a long hold on the phone I was told the housekeeper would bring one Saturday morning (we were going to a wedding) but it never materialised.
Overall a good stay.
Note - you have to park. I thought that somewhat unreasonable but parking in Cambridge generally seems very expensive and many properties have none. Apparently I can’t post the price 🙄 try this .. fifteen pounds
Lovely new apartments. Quiet and a good view. Beds were comfy and bathrooms lovely and the kitchen well equipped.
The need for key fobs to go thru every door was somewhat tiresome and a bit surreal. The concierge who carry out the check in for these apartments were helpful. I was somewhat disappointed as there was no hairdryer in the apartment. After a long hold on the phone I was told the housekeeper would bring one Saturday morning (we were going to a wedding) but it never materialised.
Overall a good stay.
Note - you have to park. I thought that somewhat unreasonable but parking in Cambridge generally seems very expensive and many properties have none. Apparently I can’t post the price 🙄 try this .. fifteen pounds
8 / 10Excellent·Apr 2026
The property itself was done to a good standard but was very sparsely furnished and was not like the photos showed. The check in process prior to arrival is extremely tedious but once completed arrival was smooth
8 / 10Excellent·Apr 2026
Really lovely apartment in a very slick building. Lots of great things about the place - the apartment was huge, all brand new appliances, nice balcony and great communal areas e.g. a chill room with lots of board games, table football, shuttle board cinema room etc.
I used the gym, which has very good equipment. The estate the building is on has a market square with a big sainsburys, greengrocers, Argos, a few cafes and a couple of nice bars. We enjoyed taking the dog out in the evening for a couple of beers!
The only thing stopping this being a 5 star stay was a couple of teething issues with the apartment being so new. When we arrived, none the appliances worked and there was clearly an electrical issue. After a bit of technical support, we managed to find the fuse box which had a couple of switches down. There’s a cracking set of sharp knives in the apartment but no chopping board. The knives were therefore unusable. There’s good tea and coffee facilities, but no coasters. We found we therefore couldn’t put our mugs down on the dining table or coffee tables. Very minor things they can sort for £10!
Overall - a great place for a family (including dog) and you’ll be surprised how luxury the facilities are, for the price
5 / 10·Aug 2026
New build in 2025 - spacious, modern, clean - love it !
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and an oven, as well as a stovetop and a dishwasher. Other amenities include hypo-allergenic bedding, towels, an electric kettle, and kitchenware and utensils.
Amenities
Non-smoking
Pets allowed
Coffee/tea maker
Kitchen
Balcony/Terrace
WiFi/Internet
Microwave
Dishwasher
Washer/dryer
Kitchenware
Kettle
Oven
Stove
Ironing facilities
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Charles Hope Cambridge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Charles Hope Cambridge pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Charles Hope Cambridge?
We found 16 amenities for this rental. This includes non-smoking, pets allowed, coffee/tea maker, kitchen, and balcony/terrace.
"Lovely new apartments. Quiet and a good view. Beds were comfy and bathrooms lovely and the kitchen well equipped.
The need for key fobs to go thru every door was somewhat tiresome and a bit surreal. ..."
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and an oven, as well as a stovetop and a dishwasher. Other amenities include hypo-allergenic bedding, towels, an electric kettle, and kitchenware and utensils.
Lovely new apartments. Quiet and a good view. Beds were comfy and bathrooms lovely and the kitchen well equipped.
The need for key fobs to go thru every door was somewhat tiresome and a bit surreal. The concierge who carry out the check in for these apartments were helpful. I was somewhat disappointed as there was no hairdryer in the apartment. After a long hold on the phone I was told the housekeeper would bring one Saturday morning (we were going to a wedding) but it never materialised.
Overall a good stay.
Note - you have to park. I thought that somewhat unreasonable but parking in Cambridge generally seems very expensive and many properties have none. Apparently I can’t post the price 🙄 try this .. fifteen pounds
8 / 10Excellent·Apr 2026
The property itself was done to a good standard but was very sparsely furnished and was not like the photos showed. The check in process prior to arrival is extremely tedious but once completed arrival was smooth
8 / 10Excellent·Apr 2026
Really lovely apartment in a very slick building. Lots of great things about the place - the apartment was huge, all brand new appliances, nice balcony and great communal areas e.g. a chill room with lots of board games, table football, shuttle board cinema room etc.
I used the gym, which has very good equipment. The estate the building is on has a market square with a big sainsburys, greengrocers, Argos, a few cafes and a couple of nice bars. We enjoyed taking the dog out in the evening for a couple of beers!
The only thing stopping this being a 5 star stay was a couple of teething issues with the apartment being so new. When we arrived, none the appliances worked and there was clearly an electrical issue. After a bit of technical support, we managed to find the fuse box which had a couple of switches down. There’s a cracking set of sharp knives in the apartment but no chopping board. The knives were therefore unusable. There’s good tea and coffee facilities, but no coasters. We found we therefore couldn’t put our mugs down on the dining table or coffee tables. Very minor things they can sort for £10!
Overall - a great place for a family (including dog) and you’ll be surprised how luxury the facilities are, for the price
5 / 10·Aug 2026
New build in 2025 - spacious, modern, clean - love it !
$$$$
6.8Average
(12 Ratings)
"Lovely new apartments. Quiet and a good view. Beds were comfy and bathrooms lovely and the kitchen well equipped.
The need for key fobs to go thru every door was somewhat tiresome and a bit surreal. ..."
While you're here, you can enjoy all the comforts of home and more, including a full-sized refrigerator/freezer and an oven, as well as a stovetop and a dishwasher. Other amenities include hypo-allergenic bedding, towels, an electric kettle, and kitchenware and utensils.
Amenities
Non-smoking
Pets allowed
Coffee/tea maker
Kitchen
Balcony/Terrace
WiFi/Internet
Microwave
Dishwasher
Washer/dryer
Kitchenware
Kettle
Oven
Stove
Ironing facilities
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Charles Hope Cambridge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Charles Hope Cambridge pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Charles Hope Cambridge?
We found 16 amenities for this rental. This includes non-smoking, pets allowed, coffee/tea maker, kitchen, and balcony/terrace.
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