I booked and fully paid for this apartment six weeks in advance. Communication was entirely automated and unhelpful. I was told I would receive check-in instructions 30 minutes before arrival, but never did. While en route, I had to call and wait on hold to get them sent.
I arrived around 8 p.m. in the rain to an empty office. The key box code I was given did not work. After more calls, I was told someone had already used my code and taken the keys. Two other guests were there at the same time with the exact same issue, and customer service could not provide answers. By chance, a guest returned a key she had taken by mistake, which allowed me to finally get in.
Inside, the internet and TV did not work despite being listed amenities.
Checkout was just as bad. I had to leave at 4 a.m. for an early flight and neither the fob nor the code worked to return the keys. Support was slow and offered no workable solution, so I had to leave the keys on top of the box to catch my flight.
This is clearly a systemic failure, not a one-off issue. Multiple guests experienced the same problems, and there was no effective nor expert support. For the price, this is completely unacceptable. I would strongly advise against booking with this company.
10 / 10
Great location! Amazing property. Highly recommend for folks who want to be close to the downtown. Having a rental car helps a great deal
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and an oven, as well as a stovetop and a dishwasher. Other amenities include a freezer, towels, kitchenware and utensils, and a toaster.
Amenities
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Coffee/tea maker
Refrigerator
Kitchen
WiFi/Internet
Microwave
Dishwasher
Washer/dryer
Kitchenware
Oven
Stove
Bath or shower
Family friendly
Ironing facilities
Free toiletries
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Landing Apartments - South Austin. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Landing Apartments - South Austin. Enjoy the water!
Is Landing Apartments - South Austin pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Landing Apartments - South Austin?
We found 21 amenities for this rental. This includes air conditioning, pool, non-smoking, pets allowed, and gym.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and an oven, as well as a stovetop and a dishwasher. Other amenities include a freezer, towels, kitchenware and utensils, and a toaster.
While you're here, you can enjoy all the comforts of home and more, including a refrigerator and an oven, as well as a stovetop and a dishwasher. Other amenities include a freezer, towels, kitchenware and utensils, and a toaster.
Amenities
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Coffee/tea maker
Refrigerator
Kitchen
WiFi/Internet
Microwave
Dishwasher
Washer/dryer
Kitchenware
Oven
Stove
Bath or shower
Family friendly
Ironing facilities
Free toiletries
Towels
Hairdryer
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Landing Apartments - South Austin. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Landing Apartments - South Austin. Enjoy the water!
Is Landing Apartments - South Austin pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Landing Apartments - South Austin?
We found 21 amenities for this rental. This includes air conditioning, pool, non-smoking, pets allowed, and gym.
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