Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Royalement Catastrophique
Madame, Monsieur,
Je me permets de vous contacter suite à une expérience extrêmement grave et inacceptable vécue via votre plateforme Booking.com.
J’ai effectué une réservation d’un appartement via votre site, avec paiement confirmé. Dès ce moment, j’ai tenté à de nombreuses reprises (plus de 30 appels) de contacter l’hôte afin d’obtenir des informations essentielles (numéro d’appartement, modalités d’accès, etc.), sans aucune réponse de sa part.
À mon arrivée sur place, après plus de 6 heures de route, je me retrouve sans aucune indication. J’ai dû passer par la sécurité de la résidence pour tenter de joindre l’hôte via un autre numéro. Ce n’est qu’à ce moment-là qu’il a finalement répondu.
Après 30 minutes de recherche sur place, faute d’informations transmises en amont, l’hôte déclare dans un premier temps qu’il n’a aucune réservation à mon nom. Ce n’est que 30 minutes plus tard qu’il rappelle pour confirmer finalement ma réservation… tout en indiquant qu’elle n’est pas valable, sous prétexte qu’il aurait “oublié” d’imposer un séjour minimum de 2 nuits — une erreur qui lui incombe entièrement et dont je ne peux en aucun cas être tenu responsable.
Après une longue discussion, nous accédons finalement à l’appartement. Mais la situation dégénère rapidement :
l’hôte nous contacte à nouveau pour nous insulter violemment, avec un comportement totalement inacceptable et indigne. Il nous ordonne de quitter les lieux immédiatement, en utilisant des propos agressifs et irrespectueux, tels que : “faites ce que vous voulez, je m’en fous de vous, cassez-vous”, avant de couper tout contact.
Résultat : nous nous sommes retrouvés à la rue, sans logement, après :
• 6 heures de route,
• 1 heure de gestion chaotique sur place,
• et 30 minutes passées dans l’appartement avant d’être expulsés.
Cette situation est d’une gravité extrême, d’autant plus que j’étais accompagné d’invités étrangers à qui je souhaitais faire découvrir le Maroc dans les meilleures conditions.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Resort Appart 2 chambres Surfing. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Resort Appart 2 chambres Surfing. Enjoy the water!
Is Resort Appart 2 chambres Surfing pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Resort Appart 2 chambres Surfing?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Souss-Massa
About this apartment rental
Beachfront Location
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Balcony/Terrace
WiFi/Internet
Private beach access
Beach access
Garden
Beach front
Family friendly
Contactless check-in/out
Fire alarm
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Resort Appart 2 chambres Surfing. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at Resort Appart 2 chambres Surfing. Enjoy the water!
Is Resort Appart 2 chambres Surfing pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Resort Appart 2 chambres Surfing?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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