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المكان مريح ونظافه وموظف محترم ومتعاون مشاءالله عليه

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I had booked two rooms for two days, from 22 to 23 September. I also made the full cash payment at the hotel for both rooms for both days. However, I received one room only before Fajr on 23 September, while the second room was given to me at around 9:00 AM on 23 September. This means I did not receive the rooms for the period I had paid for. Moreover, one room was on the 2nd floor and the other was on the 4th floor. The 4th floor was not suitable for staying at all due to a very strong and unpleasant smell. Because of this unacceptable condition, we were forced to leave the hotel earlier than planned. Overall, this was a very disappointing and unpleasant experience this time. I paid for two rooms for two days, but the service and room conditions did not match what I paid for. I request you to please look into this matter and provide an appropriate explanation and compensation/refund for the service I did not receive.

I had booked two rooms for two days, from 22 to 23 September. I also made the full cash payment at the hotel for both rooms for both days. However, I received one room only before Fajr on 23 September, while the second room was given to me at around 9:00 AM on 23 September. This means I did not receive the rooms for the period I had paid for. Moreover, one room was on the 2nd floor and the other was on the 4th floor. The 4th floor was not suitable for staying at all due to a very strong and unpleasant smell. Because of this unacceptable condition, we were forced to leave the hotel earlier than planned. Overall, this was a very disappointing and unpleasant experience this time. I paid for two rooms for two days, but the service and room conditions did not match what I paid for. I request you to please look into this matter and provide an appropriate explanation and compensation/refund for the service I did not receive.

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