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Urbanview Hotel Pelita Nagoya Batam

5 / 10

(5 Ratings)

$$$$

Vacation rental in Riau Islands, Indonesia

3 guests · 1 bedroom · 1 bath

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning and more

Location

city location on map

Reviews

3 / 10

Poor cleanliness, terrible soundproofing, unresponsive customer service, and limited facilities. Might be suitable for s

We chose this hotel mainly for its proximity to Harbour Bay Ferry Terminal, as we had an early morning ferry departure. It was also a last-minute, spontaneous trip, and most other accommodations were fully booked. The location was convenient, within walking distance of Alya Kek Lapis and close to Batamia and Love Seafood.

Poor Cleanliness, Soundproofing & Customer Service – Not Worth the Price I stayed on the first floor, right next to the main staircase. The room was poorly soundproofed. I could clearly hear guests walking up and down the stairs, footsteps from the floor above, and even a baby crying from a room at the far end of the building. Cleanliness was my biggest disappointment. The room floor was extremely dirty, with dust and hair everywhere. At 5:41 PM, I contacted the reception via WhatsApp to request someone to sweep and mop the floor. There was no response, and my calls could not get through. I admit I should have reported it earlier, right after checking in. However, I had been travelling since early morning and continued sightseeing before checking in. I was exhausted and only noticed how uncomfortable the floor was after waking up from my rest. Before heading out at around 7 PM, we approached the reception in person. Their response was that I had contacted them after 5 PM, when the housekeeping staff had already gone home. They mentioned that they would try their best, but there was no actual effort made to clean the room or offer an alternative solution. I ended up using the floor mat under my feet throughout the night just to avoid stepping directly on the dirty floor. Basic facilities were also lacking. There was no kettle or ironing set provided in the room. The building has no lift, meaning guests must carry their luggage upstairs. This hotel might be convenient for solo backpackers or travellers looking for a basic place to sleep. However, I would not recommend it for families with young children, elderly guests, or people with mobility difficulties. Considering the price paid, the cleanliness, facilities, soundproofing and customer service were disappointing. Overall, not worth the price. I wasn’t expecting luxury, just a reasonably clean room and basic hospitality. Unfortunately, even those expectations were not met.

8 / 10

will come again for the affordable price

I like everything and I enjoyed my stay. Also near to Nagoya Hill Mall.

We got third floor rooms, going upstairs need to use stairs and no elevator available. We came with a group of elderly people so poor them. Also amenities includes soap which is only bar soap no liquid soap

1 / 10

Waste of money

None of it

The bathroom had poor drainage, causing water to accumulate during showers. The walls were dusty, there was no hot water dispenser available for drinking, and no iron was provided. The check-in process was also inconvenient because card payment was not accepted. During check-out, the deposit refund amount was incorrect. When I asked for an explanation, the customer service staff could not provide one and kept saying they did not know because the staff handling check-in was different from the staff handling check-out.

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Urbanview Hotel Pelita Nagoya Batam

Bedroom

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Bathroom

5

(5 Ratings)

"I like everything and I enjoyed my stay. Also near to Nagoya Hill Mall."

Verified guest

Don't miss out! Price and availability may change

5 / 10

Vacation rental in Riau Islands, Indonesia

3 guests · 1 bedroom · 1 bath

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsFree WiFi/internet, Air conditioning and more

About this vacation rental

Comfortable Accommodations

Amenities

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

WiFi/Internet

Map of Riau Islands, Indonesia

city location on map

Ratings and reviews

5 / 10

(5 Ratings)

100% verified reviews

8 / 10Excellent·Aug 2026

I like everything and I enjoyed my stay. Also near to Nagoya Hill Mall.

We got third floor rooms, going upstairs need to use stairs and no elevator available. We came with a group of elderly people so poor them. Also amenities includes soap which is only bar soap no liquid soap

$$$$

FAQs

Is parking included with this vacation rental?

Parking is not specified as an available amenity at Urbanview Hotel Pelita Nagoya Batam. For more information, we encourage you to contact the property about where to park.

Is there a pool at this vacation rental?

We didn’t find pool listed as an amenity for this vacation rental. It may be worth double checking if a pool is important for your stay.

Is Urbanview Hotel Pelita Nagoya Batam pet friendly?

Unfortunately, this vacation rental is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Urbanview Hotel Pelita Nagoya Batam?

We found 5 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and wifi/internet.

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