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Includes essentialsFree WiFi/internet, Air conditioning and more
Location
Reviews
1 / 10
Terrible experience. A warning to other guests
A warning to other guests: when we tried to resolve serious issues with this accommodation and discuss appropriate compensation/refund, the host ultimately stopped communicating with us and did not respond to our refund requests. We were therefore left having to go through the lengthy process of disputing the payment through our credit card provider.
Unfortunately, we were unable to stay at the apartment due to the condition we found it in on arrival.
We immediately found significant cleanliness, hygiene and maintenance issues, including a strong damp/mould smell and visible mould in the en-suite, a non-functioning extractor, dirty and dusty surfaces, hairs and stains on furnishings, grubby/sticky floors and surfaces, and a kitchen, fridge and freezer that had not been adequately cleaned, including food residue.
We photographed the issues immediately and contacted the host. Given the extent of the problems, particularly the damp/mould and overall standard of cleanliness, we did not feel the apartment was in an acceptable condition for our family to stay. We secured the property, returned the keys to the lockbox that evening and had to arrange alternative accommodation at our own expense.
What made an already disappointing situation considerably worse was the subsequent handling of our complaint. Rather than reaching a resolution with us, communication eventually stopped and our requests regarding a refund went unanswered, leaving us to pursue the matter through our credit card provider.
The condition of the apartment was disappointing, but the way our complaint was subsequently handled was equally concerning. Based on our experience, I would not book this property again.
Parking is not specified as an available amenity at Duplex - 3 Bedrooms - AC - Heart of Samatan. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Duplex - 3 Bedrooms - AC - Heart of Samatan pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Duplex - 3 Bedrooms - AC - Heart of Samatan?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Air conditioning and more
Map of Marseille
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Duplex - 3 Bedrooms - AC - Heart of Samatan. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Duplex - 3 Bedrooms - AC - Heart of Samatan pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Duplex - 3 Bedrooms - AC - Heart of Samatan?
We found 4 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, and wifi/internet.
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