One-bedroom apartment for home office Cracow Starowiślna 69 by Heyrent
3 / 10
(2 Ratings)
$$$$
Apartment in Krakow
5 guests · 1 bedroom · 1 bath
Reasons to book
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Damaged clothing and a poorly handled compensation claim made this my worst Booking.com stay.
The staff were friendly, but the handling of my problems and claim was deeply disappointing. I would not return or recommend this apartment.
Of the dozens of accommodations I have booked through Booking.com, this was my worst experience, largely because of how a washing machine problem and the resulting damage were handled.
I stayed September 24–27. On September 26, I put laundry in the machine before cycling. The controls were in Polish, so I used ChatGPT for instructions, which Noclegi Renters confirmed via WhatsApp. I followed them carefully.
Hours later, the machine was still running. I stopped it, but the inner drum lid was stuck, trapping my clothes. Staff promised a technician that day. After five more hours of waiting and repeated assurances, they told me at 9pm that he would come the next morning—when I had to leave for the airport. Earlier notice would have allowed me to buy clean essentials.
The technician opened the drum and said a shirt had caught on the heating element. He freed it, but it was torn and unusable. Everything else was soaking wet. I had to pack the wet laundry and travel home in my used cycling clothes, including on a 12-hour flight. I photographed the damaged shirt and left it for inspection.
Staff were apologetic and suggested keeping receipts for replacement clothing, but would not confirm reimbursement. I therefore avoided further expense.
The Claims Department refused compensation, saying the damage “may have been caused by improper use.” Despite repeated requests, they provided no supporting evidence or technician’s report and offered nothing for the inconvenience.
Other drawbacks were a tiny bedroom, poor-quality furnishings, a cannabis smell apparently coming through the bathroom ventilation, and Wi-Fi that initially did not work.
An appliance problem can happen. What I found unacceptable was being kept waiting until late at night, having to travel home in dirty clothes with wet laundry in my luggage, and then being denied compensation based on a suggestion of improper use without being shown any supporting evidence.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at One-bedroom apartment for home office Cracow Starowiślna 69 by Heyrent. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is One-bedroom apartment for home office Cracow Starowiślna 69 by Heyrent pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at One-bedroom apartment for home office Cracow Starowiślna 69 by Heyrent?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, heating, and wifi/internet.
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Krakow
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
Heating
WiFi/Internet
Family friendly
Key access
Contactless check-in/out
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at One-bedroom apartment for home office Cracow Starowiślna 69 by Heyrent. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is One-bedroom apartment for home office Cracow Starowiślna 69 by Heyrent pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at One-bedroom apartment for home office Cracow Starowiślna 69 by Heyrent?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, heating, and wifi/internet.
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