The location

1. The hotel staff started conversing with me by demanding an advance to confirm the reservation. 2. Even though the check-in period was stated in the website to be extending into late night (11 pm if I remember right), the staff stated the check-in is till 9 pm. I had booked the property for my mother and aunt. Their train was scheduled to reach Bhubaneswar at 9: 30 pm. How were they supposed to check-in at 9? If they are operating a property near the railway station, they should keep tabs on the schedule of trains. Passengers are going to stay at their own convenience, not at the convenience of the staff. This is what we're paying them for! Luckily, the train reached ahead of schedule and the guests were able to check-in at around 9: 30 pm. The check-in was smooth. 3. I received a mail from booking.com that the hotel did not report the guests' check-in. Even after completing the stay. I hereby confirm that the guests stayed in the hotel and were charged the full amount. In fact, they were charged slightly more than the stipulated amount on the website. Including taxes, the website charges were summing up to approx 1950. But the hotel charged a round figure of 2000. I did not cancel the booking cause my mother and aunt had to stay the night near the station and catch a connecting train early the next morning. I did not want to inconvenience them. 4. The rooms and facilities were not worth 2000. At this price for a non-luxury station-side property, complimentary breakfast is expected. The guests were not even offered a cup of tea! 5. I got the impression the staff have no intentions to follow booking.com policies and had listed their property there solely for the advertisement. Kindly review their listing.