Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Location
Reviews
1 / 10
Beware of scammers
To be honest, this was the worst accommodation experience we have ever had. At the same time, we feel deceived and cheated.
At the day of arrival property contacted us with information that in booked apartment Wenceslas Diamond Residence, Ve Smeckach 28, 110 00 Prague, Czech republic is broken boiler. The communication with property was possible just by WhatsApp messages. They were not able to speak Czech, English or German.
Property offered us some alternative apartment - it was White Haven Residence at Belehradska 232/55, 120 00 Prague, Czech republic. We did not agree with this change and we wanted them to provide us with accommodation in the apartment we had originally booked. From this point on, the situation kept repeating itself: we repeatedly informed Booking.com Customer Service by phone that we still had not been able to check in and that communicating with the accommodation was impossible, as they were not answering the contact number (+420 776 235 886) and there was no one present at the apartment.
What was crazy was that the property kept telling Booking.com Customer Service that we were already checked into the apartment.
So, the reality was that a group of six people was left standing on a street in Prague without accommodation, trying to made the check in to Wenceslas Diamond Residence from 12:30 pm until 8:30 pm.
Eventually, after 8:30 pm, the only viable option seemed to be finding completely different accommodation.
That is exactly what we did - and finally, at 9:30 PM, we managed to check into a different apartment.
We lost 378 EUR for this reservation and during our stay in Prague we spent hours with calling to Booking.com Customer Service and with impossible check in to this property.
8 / 10
Prague
Good location
Hot water system would kick on all the time.
No bath. Shower itself was very average. Never constant even warm water.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Wenceslas Diamond Residence. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Wenceslas Diamond Residence pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Wenceslas Diamond Residence?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and bar.
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Prague
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Heating
Bar
WiFi/Internet
Laundry services
Family friendly
Smoking allowed
Safe
Accessible by lift
Key access
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Yes, parking is listed as an amenity at Wenceslas Diamond Residence. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Wenceslas Diamond Residence pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Wenceslas Diamond Residence?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and bar.
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