Regent Rd ApartHotel Book Individual or Book 6

Had all the amenities

Only one small issue the extra bedding had a few make up marks on it

The room was beautiful, everything was spotless. There is even a free pool table/ping pong and darts, which was a nice surprise. Overall it has been a pleasure to stay here, i will definitely be using the same room again next year!

The only issue we had was the smart lock on the main door. When i messaged about this it was sorted straight away and it was only a minor inconvenience at the time, and they gave us free late checkout, which was nice of them to do.

The room was lovely and the bed was comfy. Was quiet and check in was really easy as codes got sent ahead of time. Everything was sent over before arrival and it was easy to find. Towels, tea & coffee and mugs provided. Easy checkout, just had to leave and we got a little welcome card too which was a nice touch.

Thought that the penthouse apartment came with a kitchenette in the room but it is a shared kitchen downstairs, it was lovely though. We also got told check out was 11 and it was on the booking form, but had someone come into our room just after 10 to try clean the room.

The bed was very comfy. The place was freshly decorated. The desk space was useful for work. It felt secure.

I’m afraid on balance, this stay was disappointing. The heating didn’t work. The TV didn’t work, the impressive floor lamp didn’t work. (This would have been useful for working at the desk.) I reported the heating and TV and they asked the next day whether it was working. No - of course not. They didn’t send anyone to fix the issues. The communal areas had a funny smell - like rotten cabbage. When I checked in, there was a nasty smell from the en-suite. Once I ran the shower, it disappeared, but was depressing on arrival. There was no soap for the sink. The area is not good. I wouldn’t park a nice car there and I couldn’t sleep due to the rumbling and industrial noise from the docks which carried on till 2.00 am and picked up again at 4.00 am. I arrived home completely exhausted. There should be a rug to cosy it up and a fluffy blanket would be nice, especially as the radiator doesn’t work. The pre check in process was ridiculously over complicated and disproportionate to the quality of the accommodation. I had a very busy work week and I just checked messages by chance and they were saying if I didn’t sign a form by 16.00 the day before the stay they would cancel the trip but keep the money. I travel a lot for work and have never known this before. There was also an option to pay an extra 40quid security insurance or a refundable 300 security deposit - who has a spare 300 quid these days? This should be more transparent. I would never have booked this place if I’d known about the extra 40 pounds. The area is run-down and depressing.