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1 / 10
Unacceptable hygiene — We had to clean the house ourselves!
The location was good, the house was spacious, and the heating worked well. Unfortunately, the poor hygiene conditions prevented us from fully enjoying these amenities.
A deeply disappointing and unacceptable experience.
We booked this house for two nights to enjoy a family break, but found it in appalling hygienic conditions.
As soon as we entered, we noticed an unpleasant smell and a huge accumulation of dust. Both of my children immediately started sneezing. Both have previously undergone surgery to remove their tonsils and adenoids, which made this situation particularly concerning.
The bedrooms were full of dust, including the beds, furniture, inside wardrobes, bedside tables, chests of drawers, underneath the beds and all around the wooden bed frames. We also found hair on the bedding and dirty towels. Fortunately, we had brought our own sheets, pillowcases and towels.
The bathroom was in a completely unacceptable condition: a dirty toilet with traces of urine on the seat lid, a bathtub with accumulated dark grime, hair in the washbasin drain and dirt on the glass surfaces.
Inside the fridge, we found spoiled butter and grated cheese causing an unpleasant smell. We had to remove the food and clean the fridge ourselves.
We were forced to personally clean the two bedrooms, bathroom, hallway and their floors. The cleaning cloths became extremely dirty, and the mop water turned completely dark. There was not even a vacuum cleaner available.
We could not fully use the kitchen or living room due to the hygiene conditions. Instead of enjoying our holiday, we lost time cleaning a property for which we paid £177.
We submitted a formal complaint to the property owner and Booking.com, supported by photographs. Unfortunately, we were unable to obtain a satisfactory resolution.
It is unacceptable to provide a property in these conditions to a family with children. The cleaning should have been completed before our arrival, not by the guests.
I would not recommend this accommodation in the condition in which we found it.
10 / 10
Excellent for couple of nights - no frills but clean with toilets/shower rooms.
Clean and tidy with plenty parking. 10 minute taxi into town
When traveling to Nottingham, if you are looking for (business stays, family stays, couples stay, getaway vacation, etc.) this is the perfect place at $138 per night.
WiFi/Internet · Air conditioning · Washing machine
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