Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Location
Reviews
1 / 10
Vyhněte se jakýmkoli apartmánům, které mají v názvu „Silvie“, pokud si nechcete zkazit náladu
Nic
V den příjezdu s námi tedy majitelka komunikovala přes Booking. Podle pokynů jsme se měli ubytovat v apartmánu číslo 515. Když jsme dorazili a šli se ubytovat podle pokynů, ukázalo se, že uvedená kódová schránka na parkovišti za domem se nedá otevřít kódem, který byl uveden v pokynech. Zkusili jsme další schránku a našli jsme tam klíč. Vešli jsme do apartmánu a ukázalo se, že to není ten apartmán, který jsme si rezervovali přes Booking. Podle fotografie z balkonu se náš apartmán nacházel hned vedle. Celou tu dobu jsem psal majitelce zprávy přes Booking – o tom, že nemůžeme otevřít správnou schránku, o tom, že jsme našli klíč v jiné schránce, a o tom, že to nejsou ty apartmány, za které jsme zaplatili. Odpověď – ticho. Začali jsme volat na číslo uvedené v kontaktech – majitelka hovor přerušila, poslala SMS s textem „Napište SMS“ a už nikdy neodpověděla. Volali jsme a psali SMS ze dvou různých čísel – žádná odpověď. Napsal jsem na zákaznickou podporu Bookingu, která slíbila poskytnout odpověď do 24 hodin, ale ani to se nestalo; odpovědi začaly chodit až poté, co jsem po dvou dnech, již z domova, začal psát na všechny e-maily a na sociální sítě.
Kvůli stresu a beznadějnosti situace jsme se rozhodli přespat v poskytnutých apartmánech. To byla chyba. Apartmány byly špinavé, podle zápachu to vypadalo, že ložní prádlo nebylo po předchozích hostech vypráno – na polštáři jsem našel dlouhý černý vlas. Polštáře byly příšerné kvality, matrace byla proležená, spal jsem, jako bych ležel v jámě. Nádobí v kuchyni bylo částečně odštípnuté a špinavé. V koupelně nebyl toaletní papír ani jiné potřeby – stála tam jen malá lahvička s tekutým mýdlem.
Našli jsme ještě několik apartmánů pod stejnou značkou "Apartmany Silvie" a podle recenzí tam hosté zažili totéž, co my. Museli jsme změnit plány a odjet už druhý den.
Děkujeme paní Silvii Blahové za zkažený víkend.
Parking is not specified as an available amenity at Silvie Apartments - Zlaté Terasy deluxe. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Silvie Apartments - Zlaté Terasy deluxe pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Silvie Apartments - Zlaté Terasy deluxe?
We found 5 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and wifi/internet.
Great for petsBring all your friends and family, even the furry ones
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet and more
Map of Czechia
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Free Parking
Non-smoking
Pets allowed
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Silvie Apartments - Zlaté Terasy deluxe. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Silvie Apartments - Zlaté Terasy deluxe pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Silvie Apartments - Zlaté Terasy deluxe?
We found 5 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and wifi/internet.
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