W New York - Union Square

Very helpful staff, room was spacious and comfortable

Nothing

New renovation, modern , clean , convenient

The property is very beautifully renovated - The rooms are on the larger side for NYC so I loved how big my room was. Temperature of the rooms were very pleasant. Room service breakfast and coffee was amazing. The beds were very comfortable and the rooms were very clean. The manager and the doormen were extremely kind and accommodating. The second floor bar is worth visiting even if you aren't staying there bc it is stunning.

I had called in advance to ensure that the property had valet parking. However, when I arrived in a Cadillac Escalade (NOT extended version) they told me the car was 'oversized' and could not be valeted - I stay in the city frequently over the last 12 years with this exact vehicle model and have NEVER been told by a hotel that they could not park it and that I am just responsible for solving that problem. They did offer to pay for the garage I found but it was my responsibility to find and go park the car. So as a female traveling alone in Manhattan I did not appreciate being put in that position because I only stay at hotels with valet specifically out as a safety precaution. Unfortunately, the woman at the front desk was extremely rude as well and had the attitude that I was inconveniencing her with needing to check in and inquiring about the parking issue. They did graciously allow me to keep the car out front while I shopped around the morning I was leaving. Unfortunately, no spa :(

The location is good, and convenient. The room is quite big. The staff is friendly.

The A/C temperature was set to 68, which is too cold for us, and the thermostat in the room cannot adjust the temperature. The technician came to check, but can only increase it a little bit. My younger son got a few bug bites on the back, neck and arm. Not sure it is bedbug or other insects. We had two rooms, and they only cleaned one room. We used one bath robe, and they are supposed to replace a clean one, but they didn’t.