Mystic Marriott Hotel and Spa
About this hotel
Located in Groton, this lovely hotel for $93 per night is a fantastic choice for your next vacation. Centrally located in Groton, Connecticut, this hotel offers luxurious spa amenities and comfortable guestrooms just minutes from area attractions.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Groton, CT
Reviews
4.1/5.0
Excellent(294 Reviews)
100% verified reviews7.0
Clean. Easy to get to.
When we first arrived we were given our room key and that was it. Never told about how the breakfast(which was included in the stay) worked, the hours it was available… never told where any of the hotel amenities were…
The worst part was the heat/ac would make a loud bang every time it went on. You couldn’t set the fan to always be running to avoid that noise. Also room temp would not be set lower than 68…. Terrible nights sleep..
10.0
excellent
we were informed the Restuarant would be open until 10:30, however when we arrived at 9:45pm others were seated and eating and we were informed it was no longer open. We had to eat in the bar area. Food choices limited and waited 25 min to order and 60 before we were served. While those at the bar arrived after us and were served their food 20 minutes before us. Waitress at bar was very rude.
7.0
Driving proximity to downtown Mystic, spa on premises, indoor pool on premises.
Room amenities, upkeep
1.0
Nice entrance
No hit water from the time we got there to the time ur was to check out. Unbelievably disappointed for paying almost $400 for a night and driving all the way there from PA.
The toilet ran all the time. And everytime the heat kicked in it knocked like a hammer every single time before it kicked on. Did not get a peaceful sleep then woke up to shower and the water was so cold.
1.0
The smart TV.
The room was over 80 degrees and could not be cooled down. Management lied to us and told us the HVAC system has been out for "a couple of days", but the maintenance staff who came in to open our windows informed us it had been over two weeks. Upon informing the front desk of this and expressing our displeasure, I was merely offered a voucher for coffee, and all of my concerns were dismissed. The staff was deceitful and unresponsive when addressing the heat issue. It took over 4 hours to just get maintenance to come into the room and open the window that had been bolted shut. Additionally, maintenance did not arrive until after 10:30pm, which is inexcusably late. Furthermore, the shower was improperly functioning, and the self-holding hose did not work - but management didn't seem concerned!
4.0
spa
our room was 79 after several attempts speaking with front desk, issue never resolved l. asked for a fan on 2 occasions they offered to open the vent in our room. no resolve or interest in our discomfort or dissatisfaction
5.0
Staff was exceptional.
The food was disappointing. Unimaginative, overcooked, and bland tasting. The pasta was not drained of water for the dish I ordered at the bar. Came swimming in water.
7.0
The new Helmsman restaurant was fantastic. Our dinner was so delicious! Wait staff was excellent.
Our shower was clogged, and overflowed the first time we used it. The water barely was hot enough in the shower. Room service never cleaned our room the second day even though we were gone from 10am- 3 pm. The breakfast buffet was just ok.
9.0
Spa and breakfast
Price
8.0
מלון נעים, חדר גדול, בר ומסעדה עם תפריט טוב בלובי של המלון.
10.0
The property was beautiful, clean and well maintained.
N/a
10.0
Loved the facility and decor. Mattress replaced quickly. Front desk service great! Breakfast good. Long line for omelets.
Wait line for omelets at breakfast.
10.0
Breakfast was great, the service was good, it took a little longer because there was a group for a wedding so it was kind of busy.
We were assigned a handicap room which was fine, except that there is no carpeting on the floor so it felt a little cold and not as cozy as if there had been carpeting. We understand the need for it but were surprised to be given this room.
4.0
Breakfast was at the Starbucks. Good egg sandwich but took 20 minutes as it was very understaffed, line across the lobby.
We reserved a king with a pullout, were given a king with no pullout. They quickly switched rooms but there were no linens in the room for the pullout and we waited over an hour for linens- with 3 requests, and finally had to go down to service desk to get them ourselves and even then, they did not have comforter or pillows, just a sheet and a blanket. Finally a pillow was delivered but the whole ordeal took over 90 minutes and my daughter, starting college the next day, was exhausted. They are severely understaffed. Room was band new and very clean but what hotel does not keep an extra blanket in the room, at the minimum? For $475 for one night I did expect much better service and a better stocked room.
5.0
The staff were very friendly and helpful. I enjoyed all my interactions with the staff.
The mold on the ceiling in the room and the hide away bed not being changed. For the amount you pay to stay, you expect to have very clean and mold free rooms.
9.0
The staff was excellent, good location, very comfortable.
6.0
Nice facilities and clean
Late check in because our room was not ready. Rude front desk staff, except for the older lady who was running cover for the young unfriendly kids that were making everyone mad.
3.0
We were assigned a room that was below what we booked (we booked a sofa bed and the room was without one). We called reception and asked for a room with a sofa bed or a roll away bed. They said they didn't have a room with a sofa bed (that was on the reservation) and will send a roll away bed. Three hours later and after two more call we got a roll away bed with a mattress that was very squeaky on every movement. When we went to reception it turned out that they did have a room with a sofa bed. Both room were not very clean either. This is the first bad review that I have ever submitted just not what you would expect after a long day of driving from a 4 star hotel.
10.0
Breakfast was good ,staff little grumpy ..but overwhelmed
Liked it all
5.0
Easy in/out
Dirty. Room had hair on bathroom counter and in drawer
8.0
The checkin and checkout process was very smooth.
Hotel staff were friendly and attentive.
Lobby was spacious and has plenty of seating areas.
I booked a double queen bed room but got a king bed room instead due to overbooking.
3.0
The property was very convenient and clean
We weren’t able to check in until after 6:30 PM
8.0
Staff were pleasant and helpful. The pool was relaxing. The room was clean and comfortable. We slept well
Shampoo and conditioner bottles were empty. Pillows were too soft. Ironing board unstable and iron lost its non stick. No dressing gowns to go to pool.
9.0
Really not used to payments in cash, as we do in Switzerland.
6.0
close to Mystic and attractions.
No warm blanket on bed, was like a flimsy sheet covered thin blanket, bathrooms were tiny and towels stored in closet. Understaffed at check in
FAQs
How much does this hotel cost compared to others in Groton?
The average price for a rental in Groton is $308 per night. This rental is $215 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Mystic Marriott Hotel and Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Mystic Marriott Hotel and Spa. Enjoy the water!
Is Mystic Marriott Hotel and Spa pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mystic Marriott Hotel and Spa?
We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.
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