Courtyard by Marriott Buffalo Amherst/University

Location, & very helpful staff.

Hotel was going thru some updating & rehabbing, so there was a lot of loud banging during daytime hours. Also, outside of hotel had lots of construction debris as a result. I'm sure this will only be a temporary issue.

Staff was friendly, accommodating, helpful and generous. Room was clean, quiet and well laid out. Food options in cafe were very good and lots of good seating options. Hotel was off the commercial areas and set away from hubbub despite being just off highway and easily accessible.

There was construction going on in the hotel and loud-ish workers to walk past but surprisingly once I closed my door, it was very quiet at the end of the hall. The construction unfortunately resulted in limited rooms so by the time I arrived late the first night of my reservation, my room was not available and I was sent to a sister hotel for the first night. I am flexible, so it was ok. Also I had booked through booking.com and not the hotel so it is unclear if this would have happened had I booked directly through the hotel. The hotel was accommodating and very generous, refunded my first night rate, and negotiated a very low rate at the other hotel. I returned the 2nd night and discussed my experience. Because of the inconvenience, they offered me a dinner voucher and issued me a complimentary breakfast for the next day. They also offer water and treat at check-in. Just nice touches. The room was great yet streetlamps from a parking lot beyond the adjacent vacant lot came directly into the room forcing me to use the blackout curtains. This is more a room location issue. Right now, the adjacent lot shows a for sale sign; I suspect there will likely be construction in the future of another hotel. The hotel itself though was great and the staff gave me great recommendations and were super friendly and a pleasure to talk with. Despite the construction, I valued the staff and room and do plan to stay again.

Outdoor fireplace

Breakfast

location was close to airport, quiet & safe neighborhood, and convenient to the freeway. the room was spacious and clean. they were able to accommodate room near elevator and shower chair upon request since it was not busy there.

the towels were discolored and rough. coffee was not good. the outlet at the bedside were loose didn't fit phone charger. walls were too thin. I could hear kids laughing and playing next room.