Holiday Inn Express Morgantown by IHG

The lady at the front desk was great. I think her name was Megan (not sure if I spelled that right or if that was even her name..it's what I remember). She not only knew her job but everyone else's too. One of the reasons I picked this hotel was for their pancake machine. My kids love it. Anyway, when we went down for breakfast the pancake machine was off. I asked about it at the front desk and Megan investigated it. I heard the lady attending the breakfast area tell her they were out of the mix. Megan didn't just leave it at that. She started looking through the cabinet and quickly found some. Day saved! Pancakes may be a little thing but Megan turned what may have been a disappointing start of the day into a good start to the day. Thanks.

To tell you the truth, compare to the first two hotels we stayed at on our trip, this hotel was perfect. It may all be relative but I don't have anything to complain about.

It is close to event I was attending.

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The Hotel Was Clean, My Room Was Very Well Maintained, And The Entire Experience Was Pleasant. A Special Thank You To Charity At The Front Desk. She Was Polite, Respectful, Friendly, And Very Accommodating. Great Customer Service Really Makes A Difference, And She Made Me Feel Welcome From Check-In.

My Only Minor Complaint Was Breakfast. The Pancake Machine Was Out Of Service, And As Someone Who Doesn't Eat Pork, There Were No Other Breakfast Meat Options Available.

Right off the highway with quick access to gas and anything you’d need before hitting the road.

We were looking forward to the pool but it was clear this pool doesn’t get cleaned and it was so filthy that people were able to write words on the pool, including profanities. The pool would be nice if you couldn’t see the grime everywhere. Please clean your pool, it’s really disgusting.