I have always treated my various family members to a room at the Holiday Inn Express in Haskell when they come to town for the holidays or family event over many years. It has always been clean and accessible and the staff was always very accommodating. Because it is listed as an IHG Hotel, I felt confident in what to expect.

This visit, however, was not a good one. I was embarrassed because my guests had issues with the bathroom whereas the toilet was clogged and the shower seemed to have water pressure issues. They also had no access to television and when they reported same were told there was a power outage. Worse, the person at the desk seemed to care less. When you stay at an IHG Hotel, you expect for than this.

It was all you would expect. But as a person who walks with difficulty . I asked for a handicapped room. We where placed on the 4th floor. The elevator stopped working and there was no way for a disabled person to leave with out going down 4. Flights of stairs.

Having to use the 4 flights of stairs to go to breakfast or leave because the elevator was broken

Repeat customer, clean and comfortable.

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There was a pretty little pond out back of the hotel. The location was good, easy to get off and back on the route that we was heading.

One of the two hotel rooms was dirty.

Breakfast was excellent. Location was great for where we needed to be

The. Price was too expensive. The lighting in the foyer and at the microwave and fridge and coffee bar was inadequate.

The staff was very helpful, our room was cleaned every day as we spent 9 nights here. Breakfast was so good and included hot food. It was really quiet and the bed and the pillows were super comfy.

The only thing was that we couldn't open the windows for fresh air but I understand that with the heat and moscitos it is the best solution.

clean

expensive

close to family

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