Courtyard by Marriott Charlotte Ballantyne

cleanliness and freshness

how far it is

Everything

Everything

Location

Nothing

I liked the property it was nice you can tell it’s a little dated but still nice. It was clean and the room was comfortable. I also like how helpful the staff were and the fire pit is a great addition to the property as well.

I didn’t like how we booked a king room with a balcony that was a substantial difference in price and upon arrival to our room there was no balcony. When we went to the desk to make them aware of the issue they told us they over booked and didn’t have anymore rooms available and only wanted to take about $20 off of our bill when there was like a $80 difference. That issue later got handled by another staff member who fixed the price difference. I also didn’t like how our room came with passes for two for 2 complementary items from the breakfast menu and when we got downstairs to ask about it the next morning a older lady with salt and pepper hair had a passive aggressive type of attitude with us. As soon as we asked about the breakfast the first thing she said with an appearance based prejudice tone was “ITS NOT FREE” as if we couldn’t afford it either way. The whole time she served us she kept the same passive aggressive attitude. So with the complimentary items we had the choice of one food item and one beverage so we both picked French toast and apple juice. We chose to eat in the room to not have any more encounters with the bistro staff and when we took our first bites of French toast it tasted like a sponge with syrup and powdered sugar on top smh it was so disgusting that we decided to go out for breakfast. Other than those issues it was a decent stay.