Best Western Plus Lake Dallas Inn & Suites

Location

The breakfast was good and clean area to eat. The room was decent and clean.

The tub in the bathroom when you stepped in had a cracking sound. The towels were dengy looking. I received a prank call at 3am in the morning saying there was a gas leak in the hotel. I called several other rooms to see if they received a call and they said no. I talked to 2 young ladies the next morning as we were going downstairs. They said someone called but they didn't answer the room phone. Christina from the front desk called me to insure that everything was fine at the hotel. I spoke to Mark who checked me in and he said no outside calls came in and Rajesh also said no record of outside calls came into my room. My son was in the room with me and told me to hang up the phone. The person said it was a serious matter and I needed to wet a towel and place it under my room door. He also instructed me to open the room windows. Then he advised me to take the toilet seat off the toilet and bust out the windows. He stated that 2 people had passed out and it was urgent to get the proper air coming in that room. He said the insurance would pay for the windows. I did not hear anyone else busting out their room windows. He said the fire department were on their way. That's when I hung up the phone and called a few other rooms. As a Travel Advisor I will not be recommending the Best Western Plus to future clients.

Breakfast was good it was just the same everyday!

Same breakfast everyday!

Quiet and accessible to highway but the construction in the area was a headache.

Odd smell in the room. Cleaning solution?