Crossroads Inn & Suites

The room was exceptionally clean, especially the bathroom. One feature I really appreciated was the dual-sink setup, which made getting ready much easier. One of the sinks even included a lighted mirror, making makeup application incredibly convenient. The bathroom also had a high-quality hair dryer, which was a nice bonus and saved me from having to bring my own. The water pressure was phenomenal, and the water heated up quickly and stayed hot, making for a wonderful shower after a long day of hiking. The beds were very comfortable, and the pillows were incredibly soft. The air conditioner worked perfectly and kept the room at a comfortable temperature throughout our stay. I also loved the pull-down blackout shades, which completely darkened the room. Unlike traditional curtains that often leave gaps and let light in, these truly blocked out all outside light. Our room included two outdoor chairs, which made it convenient for relaxing outside. There were plenty of electrical outlets available for charging devices, and the key cards worked flawlessly every time. The room also featured a large closet with ample space for hanging clothes and storing luggage. The refrigerator was generously sized, providing plenty of room for leftovers, bottled drinks, and more. Having a microwave in the room was another great convenience, allowing us to heat up snacks without having to visit the front office. Although it was too cold during our stay to use the pool, it appeared very clean and well-maintained. I especially loved the palm tree sprinkler feature, which added a fun and welcoming touch to the pool area. The walk to the strip downtown wasn't a hard walk at all. I would recommend crossing to the right hand side of the street at the crosswalk right in front of the hotel rather than going to the Y in the road to cross, it is much faster.

On the second day night of our stay the water pressure dropped from what it had always been prior. We notified the front office, but we were leaving the next morning so we did not see it get fixed. That is not really something anyone done, it just happened and it shouldn't even really be a derogatory mark towards the hotel itself. The parking lot got very full at night time. The first night we drove to eat and had to park in a tight spot towards the front of the lot as there was no other availability.

Great vs location

A little noisy

Excellent location and great value for money . Basic but clean and comfortable

The door keys were a bit temperamental

Walking distance to downtown Gatlinburg. Easy access out of Gatlinburg when leaving.

The bathroom was very small. It looked much larger in photos. The door to the bathroom had mold all over the bottom and was rotted. There was a pair of socks left on the tv stand upon our arrival that was not ours. Every towel and wash cloth we had had stains on them. Breakfast was not offered any longer but did not know this until we booked already.